Very bad service

<div>I’ve been struggling with isolar solutions Roodepoort company for more than I year now. I fully payed for a solar system in August 2022 and was installed 19 August 2022. I was charged and payed for a COC, which I never received on the day of installation. September 1 i reminded **** the owner to send me the COC, he pretended as if he had sent it with invoice. I then ask him if the COC was part of the invoice or a separate document, he did not answer. November 22 I had an issue with the inverter, and I brought it to his attention and reminded him again about the coc. He responded on the 25 and told me that his technician will come and check, he came and I was told that the inverter must be booked in with the supplier and the turnaround time was two weeks. Two weeks passed , inverter was not back and still nor coc, so called **** and ask , he gave another story that he doesn’t know when my inverter will be back and ignored the coc. I ask why he insisted that the inverter must be send to the supplier, instead of swapping for a new because it was still new ,he refused. After a long argument and I realising that he’s not willing to assist me, I insisted that he should give me a loan unit inverter while mine is still with the supplier and because we were heading to December, I can’t be in the dark while I have payed for a solar system. He refused and we argued and I waited for my inverter until on 8 December he send an old inverter which stopped working on the 15, and I told ****. By now I was frustrated and was willing to pay more money to get a inverter that works, so I ask again about a swap out, this time he said yes and gave options and prices of brands he preferred, he recommended a different brand that the one I bought from him. I then asked how much extra must I pay and will he credit me for my inverter. He refused to credit my inverter and told I must buy a new brand and wait for my inverter to come back from the supplier. I ask will the new brand inverter he says I must but work with my inverter, he said no , I then ask what then will I do with my inverter when it comes back, he said he doesn’t know I can use it as a spare. I told him I don’t have money to waste. I then ask him how far in the repair of my inverter, he said he will follow up. His technician came and took the inverter and put another old inverter, that gave me trouble the whole of December and January 2023 which i reported to **** and he ignored me. 13 February 2023 I ask him about the progress of my inverter and the coc, he ignored me. 1 march 2023 ask again, he ignored me till he responded 9 march and he pretended that we agreed to swapped out my inverter with the old unit that I’ve complaining about, I told him we never agreed on that, and he ignored me yet again. April I now called office and found a guy who told me he will find out about my inverter and the coc, he never came back to me , I call again and found a lady who promised to follow up and told me that I’ll get the coc when my inverter is back. I waited till this issue became a legal issue.15 April 2023 Paul send me another persons inverter , buy now i had learnt the hard way not to trust **** so I checked the serial number of the inverter he send and found out it was not mine. I called him and again he takes no responsibility and don’t know when my inverter is and when it will be back, again no coc. 8 May 2023 my inverter was back and no coc again, at this point it’s a legal issue , so a letter of demand was sent to the Isolarsollution office in June for the coc refund, they didn’t respond. September 2023 I send **** a message regarding my refund of the coc, he read it and ignored I. October now ,I call again he told me he won’t refund me my coc money. I’ve received the worst service ever from Isolarsollution and its owner ***** and regret the money I’ve spent in it.</div>