Extremely Disappointed – No Response After Months

I purchased Charcoal Gray IBR Chromadek roofing sheets from IBCORR in August 2020, a product that is meant to carry a minimum 10-year warranty against rust and perforation. Less than five years later, the sheets are showing significant rusting—a clear failure of the product well within the warranty period.

I contacted IBCORR months ago with a formal complaint, including detailed photos and a request for clarity on the warranty coverage and any remedial action. To date, I have received no response at all. No acknowledgment. No follow-up. Nothing.

This level of customer service is completely unacceptable, especially for a product that is marketed as durable and backed by a long-term warranty. If a company refuses to honour its guarantees or even communicate with its customers, it raises serious concerns about the quality of their products and their business ethics.

I would strongly caution others before purchasing from IBCORR. If anything goes wrong, you may be left to deal with it on your own—just like I have been.