II
Ibits Internet
Unclaimed Business
II
Ibits Internet
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Ibits Internet
Ibits Internet has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Ibits Internet across 47 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRS
RG
ROLAND G
1 reviews | Active since Jan 2020
8 May 2025, 09:27
Poor service, no Response, unmanned elephone lines
I have left 3 requests for help telephonically. I logged a call request on their internet log page. Noone follows up or returns your calls and this morning no one even answers the office line. No End of the month, their debits are definitely on time, but no service is provided at all
Helpful (0)
|Replies (0)RG
ROLAND G
1 reviews | Active since Jan 2020
8 May 2025, 09:27
Poor service, no Response, unmanned elephone lines
I have left 3 requests for help telephonically. I logged a call request on their internet log page. Noone follows up or returns your calls and this morning no one even answers the office line. No End of the month, their debits are definitely on time, but no service is provided at all
0
Replies (0)DTP
DEMI-SHANE TENNILE PETERSEN
1 reviews | Active since Jan 2020
5 Nov 2024, 05:50
Poor communication
I am very upset and disappointed in this companies poor response and communication towards their clients. I've tried getting in touch with them via email as well as the number advertised by them. I tried paying my wifi since the 1st of November but every time I log into my account it always shows there's no amount on the internet to pay for but the company sends me statements every day about my overdue account and just adds more money to the amount I was suppose to pay. This is not unacceptable !
Helpful (0)
|Replies (0)DTP
DEMI-SHANE TENNILE PETERSEN
1 reviews | Active since Jan 2020
5 Nov 2024, 05:50
Poor communication
I am very upset and disappointed in this companies poor response and communication towards their clients. I've tried getting in touch with them via email as well as the number advertised by them. I tried paying my wifi since the 1st of November but every time I log into my account it always shows there's no amount on the internet to pay for but the company sends me statements every day about my overdue account and just adds more money to the amount I was suppose to pay. This is not unacceptable !
0
Replies (0)EL
GP
Gerhard P
1 reviews | Active since Jan 2020
10 Apr 2024, 10:38
Red flags. Keep looking. Danger ahead. Think twice
****tastic customer service Rigid debt order dates Not abiding to the contract It all started when the debit order bounced due to insufficient funds. Now I had tried to change my debit order date to the day after my salary comes in. This was not allowed due to some ******* policy. Anyway, the bank charged me a fee for the insufficient funds as they do, but then ibits charged me a R95 rejection fee which isn’t mentioned anywhere in the contract. In fact, this is what the contract says: Further, if there are insufficient funds in the nominated account to meet the obligation, you are entitled to track my account and re-present the instruction for payment as soon as sufficient funds are available in my account. ibits then tried to put the debit order through the day after and it bounced yet again. No rejection fee this time. No. They went and suspended my internet services and forced me to pay the monthly fee plus the R95 rejection fee otherwise the services wouldn’t be returned. I sent an email with regards to this whole situation and waited for 3 days and still no reply. I got fed up and phoned the accounts department. No answer. I eventually just called customer support and someone answered. I asked my question as was told by the ibits operator that she will go and ask the accounts department what’s going on and get back to me. She hung up on me as soon as she said this. Not long thereafter I get a rather snotty email from the accounts department saying: As per contract signed your connection must be paid between the 1st - 3rd of every month, after this admin fees can/will be applicable. I immediately rep**** to that email and am still waiting for a reply
Helpful (0)
|Replies (0)GP
Gerhard P
1 reviews | Active since Jan 2020
10 Apr 2024, 10:38
Red flags. Keep looking. Danger ahead. Think twice
****tastic customer service Rigid debt order dates Not abiding to the contract It all started when the debit order bounced due to insufficient funds. Now I had tried to change my debit order date to the day after my salary comes in. This was not allowed due to some ******* policy. Anyway, the bank charged me a fee for the insufficient funds as they do, but then ibits charged me a R95 rejection fee which isn’t mentioned anywhere in the contract. In fact, this is what the contract says: Further, if there are insufficient funds in the nominated account to meet the obligation, you are entitled to track my account and re-present the instruction for payment as soon as sufficient funds are available in my account. ibits then tried to put the debit order through the day after and it bounced yet again. No rejection fee this time. No. They went and suspended my internet services and forced me to pay the monthly fee plus the R95 rejection fee otherwise the services wouldn’t be returned. I sent an email with regards to this whole situation and waited for 3 days and still no reply. I got fed up and phoned the accounts department. No answer. I eventually just called customer support and someone answered. I asked my question as was told by the ibits operator that she will go and ask the accounts department what’s going on and get back to me. She hung up on me as soon as she said this. Not long thereafter I get a rather snotty email from the accounts department saying: As per contract signed your connection must be paid between the 1st - 3rd of every month, after this admin fees can/will be applicable. I immediately rep**** to that email and am still waiting for a reply
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
8 Apr 2024, 08:12
Bad service/ customer service
On 28 March I reported my internet which has been buffering for a week already. Only got a response from the Manager: Roxanne de Paiva on 3rd April. I explained I was having problems with my account and will sort it on 6th on a Saturday. She informed that the due date is the 7th. To my surprise on 5th. I got a message saying they've suspended my internet. I phoned and asked to speak with Roxanne , the manager. She was super rude and informed me to bring back their router or she'll charge me R600. It seemed as if i was speaking to a different individual i was speaking to on the 3rd. Her customer relations and retention skills as a manager were non existent. She denied ever telling me that the due date is 7th and threatened to pull recording which i agreed to but never got it. Instead received an email confirming my cancellation which I was happy with. At least she did one thing promptly.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
8 Apr 2024, 08:12
Bad service/ customer service
On 28 March I reported my internet which has been buffering for a week already. Only got a response from the Manager: Roxanne de Paiva on 3rd April. I explained I was having problems with my account and will sort it on 6th on a Saturday. She informed that the due date is the 7th. To my surprise on 5th. I got a message saying they've suspended my internet. I phoned and asked to speak with Roxanne , the manager. She was super rude and informed me to bring back their router or she'll charge me R600. It seemed as if i was speaking to a different individual i was speaking to on the 3rd. Her customer relations and retention skills as a manager were non existent. She denied ever telling me that the due date is 7th and threatened to pull recording which i agreed to but never got it. Instead received an email confirming my cancellation which I was happy with. At least she did one thing promptly.
0
Replies (0)KS
Kobus S
1 reviews | Active since Jan 2020
12 Mar 2024, 10:49
Pathetic Service IBITS Internet
Hellopeter should have Stars with Minus, because 1 Star is too much for this "provider". So paying a **** load of money for a so called Uncapped line, but its capped. Check the speeds with speed test and You get way less than You pay for. Even het our work sniffer on the line to check traffic and speed, still he same. So MR Wiehan Johan Möller, Don't try and Talk Bul**** blaming Me using the wrong tools to check the speed. And Thanks, Yes I will take my business elsewhere where someone cares about Service Delivery. Maybe You take a Dictionary and Go look up the definition of Service Delivery!!!
Helpful (0)
|Replies (0)KS
Kobus S
1 reviews | Active since Jan 2020
12 Mar 2024, 10:49
Pathetic Service IBITS Internet
Hellopeter should have Stars with Minus, because 1 Star is too much for this "provider". So paying a **** load of money for a so called Uncapped line, but its capped. Check the speeds with speed test and You get way less than You pay for. Even het our work sniffer on the line to check traffic and speed, still he same. So MR Wiehan Johan Möller, Don't try and Talk Bul**** blaming Me using the wrong tools to check the speed. And Thanks, Yes I will take my business elsewhere where someone cares about Service Delivery. Maybe You take a Dictionary and Go look up the definition of Service Delivery!!!
0
Replies (0)FS
Frederick S
1 reviews | Active since Jan 2020
16 Jan 2024, 06:41
No support - Ibits
My review is against the "helpline" and "support sms line". Was supposed to have online meetings yesterday evening and my internet failed to deliver - absolutely not internet access. It was at 18:00pm. I tried phoning the number provided and texted the sms support line, but nobody rep**** or acknowledged the messages that were sent. I obtained a contact number - personal cellphone number of a person who assisted me... and only then did I receive a text message from their system with username and password with a message stating confirm the PPoE number. I am not a tech-savvy person, and to expect a user to instinctively know what to do with this useless information is unfair and unrealistic. The person that phoned be this morning saying that she did email me the support pack in March 2023 suggested that I should know all of this as this was sent. Isn't that why I pay Ibits? Why should I now suddenly know all of this when I have a support sms line to my disposal?? oh! right, that's because the sms support lie is useless in my opinion. I will email you a support pack of my work - which you have no knowledge of or don't work with in line every day, and then I will expect you to understand and know what to do in almost a years time when something goes wrong... then I will also tell you that I sent you the support pack almost a year ago and expect my customer to understand and know what to do when I send you random codes and names. Nobody responded to my inquiries when it was needed and only when I started getting desperate and got hold of a person's PERSONAL number, only then did you respond and act as if I should have known all of this. SO if I did not happen to get hold of someone, Ibits would not have bothered responding. Frustrating and unrealistic. And this is not the first time that the sms number users did not respond.
Helpful (0)
|Replies (0)FS
Frederick S
1 reviews | Active since Jan 2020
16 Jan 2024, 06:41
No support - Ibits
My review is against the "helpline" and "support sms line". Was supposed to have online meetings yesterday evening and my internet failed to deliver - absolutely not internet access. It was at 18:00pm. I tried phoning the number provided and texted the sms support line, but nobody rep**** or acknowledged the messages that were sent. I obtained a contact number - personal cellphone number of a person who assisted me... and only then did I receive a text message from their system with username and password with a message stating confirm the PPoE number. I am not a tech-savvy person, and to expect a user to instinctively know what to do with this useless information is unfair and unrealistic. The person that phoned be this morning saying that she did email me the support pack in March 2023 suggested that I should know all of this as this was sent. Isn't that why I pay Ibits? Why should I now suddenly know all of this when I have a support sms line to my disposal?? oh! right, that's because the sms support lie is useless in my opinion. I will email you a support pack of my work - which you have no knowledge of or don't work with in line every day, and then I will expect you to understand and know what to do in almost a years time when something goes wrong... then I will also tell you that I sent you the support pack almost a year ago and expect my customer to understand and know what to do when I send you random codes and names. Nobody responded to my inquiries when it was needed and only when I started getting desperate and got hold of a person's PERSONAL number, only then did you respond and act as if I should have known all of this. SO if I did not happen to get hold of someone, Ibits would not have bothered responding. Frustrating and unrealistic. And this is not the first time that the sms number users did not respond.
0
Replies (0)