Red flags. Keep looking. Danger ahead. Think twice

****tastic customer service Rigid debt order dates Not abiding to the contract It all started when the debit order bounced due to insufficient funds. Now I had tried to change my debit order date to the day after my salary comes in. This was not allowed due to some ******* policy. Anyway, the bank charged me a fee for the insufficient funds as they do, but then ibits charged me a R95 rejection fee which isn’t mentioned anywhere in the contract. In fact, this is what the contract says: Further, if there are insufficient funds in the nominated account to meet the obligation, you are entitled to track my account and re-present the instruction for payment as soon as sufficient funds are available in my account. ibits then tried to put the debit order through the day after and it bounced yet again. No rejection fee this time. No. They went and suspended my internet services and forced me to pay the monthly fee plus the R95 rejection fee otherwise the services wouldn’t be returned. I sent an email with regards to this whole situation and waited for 3 days and still no reply. I got fed up and phoned the accounts department. No answer. I eventually just called customer support and someone answered. I asked my question as was told by the ibits operator that she will go and ask the accounts department what’s going on and get back to me. She hung up on me as soon as she said this. Not long thereafter I get a rather snotty email from the accounts department saying: As per contract signed your connection must be paid between the 1st - 3rd of every month, after this admin fees can/will be applicable. I immediately rep**** to that email and am still waiting for a reply