IBTC not trustworthy

I’m very disappointed with the service I’ve received from IBTC while preparing for the CIMA Management Case Study exam. Despite enrolling in the “Pass Assured” package, I was given a mock exam that was identical to the one from the previous sitting — which completely defeats the purpose of preparation. Even more concerning, my mock answers were marked inconsistently — the exact same script received different marks and feedback. After raising the issue, I was told the lecturer had made a mistake. That mistake gave me false confidence and played a major role in why I didn’t pass the May exam.

When I followed up by phone, I was treated dismissively. I was told “the lecturer is only human” and was simply advised to write another mock. No real accountability or solution was offered. It’s difficult to trust the same system and lecturer again after such a critical error. Other students have experienced similar frustrations, yet IBTC seems more surprised that we talk to each other than concerned about the pattern of complaints.

I expected professional and consistent support. Unfortunately, my experience has been far from what was promised — both academically and in terms of how concerns are handled.