Urgent Dispute of Telkom Account Charges – Request for Immediate Review and Resolution

I wrote a formal request to ICSA to request intervention regarding Telkom for claiming that I owe R907.96 which I did agree with because on 30 July 2025 at 16:14, I received a call from a Telkom Rewardsco agent at +27 31 825 0802, who informed me that I was eligible for a cellphone upgrade. However, due to stock unavailability, she offered me a new contract consisting of airtime and data for R139.00 per month. During the call, I explicitly asked her multiple times to confirm that this new contract would not overlap with my existing one, as I cannot afford to pay for two contracts simultaneously.

She assured me that: - The final payment for my old contract would be 31 July 2025. - The new contract would begin debiting my account on 30 August 2025. However, I did not receive any help fro ICASA.

Additionally, I have received multiple SMS messages from NuDebt stating that I am in contravention of the Electronics Communications Act 36 of 2005 due to a R558.00 default linked to Telkom account 502271241, which later became R907.96. The messages demanded payment within 24 hours to Telkom via ABSA into NuDebt account 4074002397, with reference 502271241 Tel 0104923448.

Both ICASA, Telkom, Telkom Rewardsco & NuDebt don't respond to Hellopeter reviews.

I respectfully request that an investigation be conducted and call recording be listened to resolve this matter urgently and the R907.96 be refunded to my bank account please.