Flisp Application

My friend purchased a house through Icon Property group. He applied for a new house and it was approved. He also applied for the FLISP subsidy which they offered to help with a fee of R1500. This was now in December 2021 and the application was never made. Upon following up with the company and agent the person who helped him is no longer with the company. Now the company dont want to take ownership eventhough the person acted on behalf of the company came to my friends house with company attire and car. Now the come dont want anything to do with the whole situation and said my friend must just get the money from the guy. What do one do in a situation like this? Are there any other people who paid money and never got helped? that is my concern. luckily he does have Legalwise but i am sure something else can be done.