Icons Shop
Claimed Business
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Icons Shop
Icons Shop has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Icons Shop across 26 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDG
ER
Ettiene R
1 reviews | Active since Jan 2020
17 Sept 2025, 11:41
Not refunding money, do not buy online
Still waiting for my refund… I emailed them again and no respons back this week. Looks like im going to lose my money. Will never use this online shop again. We had to drive to a different audio shop to go and buy our goods.
Helpful (0)
|Replies (0)ER
Ettiene R
1 reviews | Active since Jan 2020
17 Sept 2025, 11:41
Not refunding money, do not buy online
Still waiting for my refund… I emailed them again and no respons back this week. Looks like im going to lose my money. Will never use this online shop again. We had to drive to a different audio shop to go and buy our goods.
0
Replies (0)PP
Pieter-David Plessis
1 reviews | Active since Jan 2020
22 Nov 2024, 05:51
Zero service music shop, avoid at all costs
I placed an order online with them on the 14th. I'm a first time buyer from them. From the moment I ordered there was an issue with the site which gave errors after I had paid and the money left my account. I have emailed and whatsapped to check on the status of my order which has just said "processing" for over a week. They haven't even bothered to respond in any capacity, I'm worried my money is ******. I travel and play tribute shows in different countries and can confidently say this is the worst music shop I have encountered in the world.
Helpful (0)
|Replies (0)PP
Pieter-David Plessis
1 reviews | Active since Jan 2020
22 Nov 2024, 05:51
Zero service music shop, avoid at all costs
I placed an order online with them on the 14th. I'm a first time buyer from them. From the moment I ordered there was an issue with the site which gave errors after I had paid and the money left my account. I have emailed and whatsapped to check on the status of my order which has just said "processing" for over a week. They haven't even bothered to respond in any capacity, I'm worried my money is ******. I travel and play tribute shows in different countries and can confidently say this is the worst music shop I have encountered in the world.
0
Replies (0)DN
Dawid N
1 reviews | Active since Jan 2020
18 Sept 2024, 10:24
Not bad service, NO service at all!
I ordered an Epiphone Less Paul Spcial II from this shop on the 7th of September. It is now the 18th at the time of this review and, yes, that's true, I didn'tyet recieve my guitar. Worse of all, they didn't even respond to my email for a refund. 7 days after purchase, can't apply here, I mean, I didn't yet receive a thing! That's their responsibility. I spoke to a guy twice, who said on last week Wednesday taht they can't get the Special II, but have the Special I ... Well, interesting, Gibson themselves, who did respond to my email, informed me they do still make the Specula II I Icons didn't yet remove the Specula II from their site, so the next guy will just have to deal with this same terrible stuff The guy at Icons told me on Monday my guitar will arrive in a few hours and then they will ship it to me. Well, here I am, on Wednesday, still no sisng, no info, nothing. If i could give the 0 stars, I would be happy, because this is not bad service, it is NO service at all!! I will never buy at them again - don't know if they even read emails. I am used to 1 to 2 days of service at hte place I usually buy. First impressions matters; customer service is more important than money!!
Helpful (0)
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Dawid N
1 reviews | Active since Jan 2020
18 Sept 2024, 10:24
Not bad service, NO service at all!
I ordered an Epiphone Less Paul Spcial II from this shop on the 7th of September. It is now the 18th at the time of this review and, yes, that's true, I didn'tyet recieve my guitar. Worse of all, they didn't even respond to my email for a refund. 7 days after purchase, can't apply here, I mean, I didn't yet receive a thing! That's their responsibility. I spoke to a guy twice, who said on last week Wednesday taht they can't get the Special II, but have the Special I ... Well, interesting, Gibson themselves, who did respond to my email, informed me they do still make the Specula II I Icons didn't yet remove the Specula II from their site, so the next guy will just have to deal with this same terrible stuff The guy at Icons told me on Monday my guitar will arrive in a few hours and then they will ship it to me. Well, here I am, on Wednesday, still no sisng, no info, nothing. If i could give the 0 stars, I would be happy, because this is not bad service, it is NO service at all!! I will never buy at them again - don't know if they even read emails. I am used to 1 to 2 days of service at hte place I usually buy. First impressions matters; customer service is more important than money!!
0
Replies (0)AD
Adriana D
1 reviews | Active since Jan 2020
24 May 2024, 13:11
Best music shop!!!!
Definitely the best music shop in Johannesburg! By the moment you enter in the store u you can experience the good vibes. Everyone is friendly and willing to help you and give you the best service. Doesn’t matter if you are just looking around or buying a big piano…the people there would make you feel welcome and for sure you will come back. Thank you Le Roy fir the recommendation and the best price!!! Our daughter is very happy with her new piano.
Helpful (0)
|Replies (0)AD
Adriana D
1 reviews | Active since Jan 2020
24 May 2024, 13:11
Best music shop!!!!
Definitely the best music shop in Johannesburg! By the moment you enter in the store u you can experience the good vibes. Everyone is friendly and willing to help you and give you the best service. Doesn’t matter if you are just looking around or buying a big piano…the people there would make you feel welcome and for sure you will come back. Thank you Le Roy fir the recommendation and the best price!!! Our daughter is very happy with her new piano.
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Replies (0)RW
MJvV
Matthys Janse van Vuuren
1 reviews | Active since Jan 2020
1 Sept 2023, 12:22
Good service @ ICONSshop.
Best price, fast service, absolutely no issues. Bought a Yamaha YEV 105 violin from them. 3 days after ordered, It was delivered. Price was 20% cheaper than the second best. I will use them again.
Helpful (0)
|Replies (0)MJvV
Matthys Janse van Vuuren
1 reviews | Active since Jan 2020
1 Sept 2023, 12:22
Good service @ ICONSshop.
Best price, fast service, absolutely no issues. Bought a Yamaha YEV 105 violin from them. 3 days after ordered, It was delivered. Price was 20% cheaper than the second best. I will use them again.
0
Replies (0)GM
Gugulethu M
1 reviews | Active since Jan 2020
1 Jun 2023, 13:46
Excellent service
Big up to team at Icons shop, my piano was delivered in good order and I’m loving it. Thank you to Musa and his Boss Keevan best customer care.
Helpful (0)
|Replies (0)GM
Gugulethu M
1 reviews | Active since Jan 2020
1 Jun 2023, 13:46
Excellent service
Big up to team at Icons shop, my piano was delivered in good order and I’m loving it. Thank you to Musa and his Boss Keevan best customer care.
0
Replies (0)