Terrible customer service!

Good day

On the 15th of February 2022 I took my car in for service at the Nissan service centre in Kempton park.

I was one of the first cars to get there at around 06:50 in the morning. I dropped my car off and waited to be taken home by one of the drivers and that was done. I advised the service consultant that I would appreciate it if the car would be done by 12h00 noon as I had to report for duty at 12h30. He said he would advise the technicians.

The service consultant called me after 14h00 to tell me my car was done and I should come collect it. I then advised him that the driver dropped me off at home in the morning and if he could come and fetch me to come and collect my car. He said fine he will contact the driver and get back to me. This did not happen I had to call him after 16h00 to find out what was goi g on as Im still waiting for him to come back to me. Only then he told me that the driver was busy and couldn't come fetch me. So I basically waisted my time waiting for him to call me and call the driver to collect me. I don't know what was going on that day but normally when a customer requests for transport they offer it.

I got so upset and told them how disappointed I was with their service and how this messed up my whole day because I was supposed to be at work at12h30. They didn't care! I stead the phone was passed around amongst each other - one minute I'm talking to the service consultant, the next minute to the driver that blatantly told me he didn't know anything about fetching me and that he was not told and that he wasn't coming as he was going to Birchly. So he would rather go past my residence and go to Birchly - wow! 😠

All in all, I ubered myself to the Nissan kempton park service centre to collect my car. Paid the R9731 and some odd cents for the service and drove to work. Arriving at 17h13 mind you. No apology offered for the inconvenience they cause me.

I don't know what kind of people are employed there but one thi g for sure is that they don't deserve to work there. Very uncultured! They don't deserve to be the face of your brand.

Never going back there for anything!

Regards N. Peter a very dissatisfied customer