ICTProperty Group – Unethical business Practices

ICTProperty Group – Unethical business Practices

I have struggled to get my Deposit in full from the ICTproperty group and they gave part of it and not all of it. At first they had decided to hold part of my money and claiming that I had left the apartment dirty, however I sent Them over 60 pictures on the condition which I left the apartment and advised them I had videos as well to send I then requested them to send me evidence of the Dirt which they were referring to, to which they could not supply. Having discovered that they had no evidence of the dirt they cancelled the claim and wrote me a message that they would pay up the full amount. Second attempt is they Deducted some money from my deposit claiming that my rental had increased by 10% as decided by the landlord and yet I have a lease agreement which confirms the rental amount that I was meant to pay, its been a debate and I have used my money Calling them and sending them emails asking for my money. When I reported them they then decided to give back the portion Of 1 month and refused to give the other portion and they claim to be asking the landlord and they say there is no feedback from Landlord. They claim to be a member of Institute of Estate Agents of South Africa (IEASA) as well as Estate Agency Affairs Board (EAAB) But I really do not know why they follow such unethical business practices. I have been in communication with their Director Taryn Heywood who is the one handling this directly