I
Identipet
Claimed Business
I
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Identipet
Identipet has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Identipet across 28 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJW
Jeannette W
1 reviews | Active since Jan 2020
7 Mar 2026, 16:21
**** cancel debit order immediately!!!
**** cancel monthly debit orders, it’s a small amount but being paying for years so it adds up.
Helpful (0)
|Replies (0)JW
Jeannette W
1 reviews | Active since Jan 2020
7 Mar 2026, 16:21
**** cancel debit order immediately!!!
**** cancel monthly debit orders, it’s a small amount but being paying for years so it adds up.
0
Replies (0)A
BC
Belinda C
1 reviews | Active since Jan 2020
2 Aug 2025, 19:58
Don't bother with Identipet
My cat went missing yesterday. He slipped out his cillar but has an identipet chip and we registered his details on the app after the hip was placed (received the certificate for proof registration). I logged in yesterday to report him missing only to find that no pets are registered under my name. Then I tried to register him only to be given an error message that the same chip can't be registered twice. And Identipet is closed until Monday. So, if anyone finds him, they cant trace the chip back to us. And we can't register him as missing through Identipet. So what's the point of having a chip? Don't bother. Use a different service provider.
Helpful (0)
|Replies (0)BC
Belinda C
1 reviews | Active since Jan 2020
2 Aug 2025, 19:58
Don't bother with Identipet
My cat went missing yesterday. He slipped out his cillar but has an identipet chip and we registered his details on the app after the hip was placed (received the certificate for proof registration). I logged in yesterday to report him missing only to find that no pets are registered under my name. Then I tried to register him only to be given an error message that the same chip can't be registered twice. And Identipet is closed until Monday. So, if anyone finds him, they cant trace the chip back to us. And we can't register him as missing through Identipet. So what's the point of having a chip? Don't bother. Use a different service provider.
0
Replies (0)EC
Elaine C
1 reviews | Active since Jan 2020
21 Jul 2025, 15:12
Identipet
I have been trying to register cat since May 2025. I have emailed, response is pathetic as it is not solving my request/ complaint. My email which was registered shows that it is not valid, yet my cell number says already taken. The response on portal is just as useless when replying. which is registered on my dog .
Helpful (0)
|Replies (0)EC
Elaine C
1 reviews | Active since Jan 2020
21 Jul 2025, 15:12
Identipet
I have been trying to register cat since May 2025. I have emailed, response is pathetic as it is not solving my request/ complaint. My email which was registered shows that it is not valid, yet my cell number says already taken. The response on portal is just as useless when replying. which is registered on my dog .
0
Replies (0)JS
Janine S
1 reviews | Active since Jan 2020
18 Apr 2025, 08:14
Absolutely horrible service
Wanted to update my phone number on the app just to see that it's no longer in use. Cannot import my pet details on the website because I cannot receive OTP since I no longer have access to the old number. Sent an email, no help. Whatsapp is also useless because the link they provide says site can't be reached. Tried to add it myself and was told the chip number is already in use. How am I suppose to get my pet on my profile??? I am not paying R89 for a real person to help because they decide to discontinue apps and send useless links to update details. Extremely bad service and regret having my pet chipped with a non existing service. Would never ever recommend and advise that you insist your vet to chip with another provider.
Helpful (0)
|Replies (0)JS
Janine S
1 reviews | Active since Jan 2020
18 Apr 2025, 08:14
Absolutely horrible service
Wanted to update my phone number on the app just to see that it's no longer in use. Cannot import my pet details on the website because I cannot receive OTP since I no longer have access to the old number. Sent an email, no help. Whatsapp is also useless because the link they provide says site can't be reached. Tried to add it myself and was told the chip number is already in use. How am I suppose to get my pet on my profile??? I am not paying R89 for a real person to help because they decide to discontinue apps and send useless links to update details. Extremely bad service and regret having my pet chipped with a non existing service. Would never ever recommend and advise that you insist your vet to chip with another provider.
0
Replies (0)TN
Tanya N
1 reviews | Active since Jan 2020
9 Apr 2025, 16:37
Worst microchip provider!
We are an animal welfare and very unfortunately we have no choice but to deal with your shocking service!! I am now sick of not being able to manage the microchips on our profile!! You REALLY REALLY REALLY need to look at what your competitors are doing.
Helpful (0)
|Replies (0)TN
Tanya N
1 reviews | Active since Jan 2020
9 Apr 2025, 16:37
Worst microchip provider!
We are an animal welfare and very unfortunately we have no choice but to deal with your shocking service!! I am now sick of not being able to manage the microchips on our profile!! You REALLY REALLY REALLY need to look at what your competitors are doing.
0
Replies (0)DS
Danielle S
1 reviews | Active since Jan 2020
27 Jan 2025, 04:26
Stay away
I am extremely disappointed with the service I have received from Identipet. Despite fulfilling my part of the agreement and making monthly payments as required, there has been no progress or satisfactory outcome. I have contacted the team multiple times to resolve this issue, but I am yet to receive the money owed to me or any clear communication regarding the status of my case. The lack of transparency and accountability is frustrating and unacceptable.
Helpful (0)
|Replies (0)DS
Danielle S
1 reviews | Active since Jan 2020
27 Jan 2025, 04:26
Stay away
I am extremely disappointed with the service I have received from Identipet. Despite fulfilling my part of the agreement and making monthly payments as required, there has been no progress or satisfactory outcome. I have contacted the team multiple times to resolve this issue, but I am yet to receive the money owed to me or any clear communication regarding the status of my case. The lack of transparency and accountability is frustrating and unacceptable.
0
Replies (0)DS
Danielle S
1 reviews | Active since Jan 2020
24 Jan 2025, 16:38
Stay away
ChatGPT You said: Email sent, need a social media post - Good day, As per our telephonic conversation please see attached the invoice for Zara's cremation. As she is my last dog I would also like to cancel my policy. Danielle Schemel ID - 8108210047083 082 312 0272 Kind Regards, Danielle Fanti +27 82 312 0272 Hi, Please see attached this was sent through to your team on 9 Jan. Kind Regards, Danielle Fanti +27 82 312 0272 Show quoted text HIi, I am writing to express my concern regarding the service I purchased from Identipet Despite fulfilling my end of the agreement and making the payments monthly, I have yet to see a satisfactory outcome or any tangible results. Unfortunately, the lack of progress has been both disappointing and frustrating. I kindly request that you provide an update on the status of the service or the steps being taken to resolve this issue. Additionally, I expect a clear timeline for when I can expect the money owed to me to be paid out. I trust this matter will be given the urgent attention it deserves. If I do not receive a response within 24 hours, I will have no go to social media and hello peter. Thank you for your immediate attention to this matter. I look forward to your prompt reply. Kind Regards, Danielle Fanti +27 82 312 0272 Show quoted text ChatGPT said: ChatGPT It seems like you've included several emails and a note about needing a social media post. Could you clarify which part of the situation you'd like highlighted for the post? For example: Are you addressing customer service concerns publicly? Are you providing feedback or warning others about a service? Or do you need a general social media post about the issue? Let me know, and I’ll draft something suitable! You said: Draft from my last email ChatGPT said: ChatGPT Here’s a draft for a social media post based on your last email: "I am deeply disappointed with the service I’ve received from Identipet. Despite meeting all my obligations and making monthly payments, there has been no progress or satisfactory outcome. I have reached out to their team multiple times, yet I still have not received the money owed to me. This lack of communication and follow-through is unacceptable. If I do not receive a response within 24 hours, I will be escalating this issue further and sharing my experience on platforms like Hello Peter. I urge Identipet to address this matter with the urgency it deserves. Transparency and customer care should be priorities for any service provider." Does this align with what you want to convey? Let me know if you’d like changes! I am extremely disappointed with the service I have received from Identipet. Despite fulfilling my part of the agreement and making monthly payments as required, there has been no progress or satisfactory outcome. I have contacted the team multiple times to resolve this issue, but I am yet to receive the money owed to me or any clear communication regarding the status of my case. The lack of transparency and accountability is frustrating and unacceptable. I expected much better service and professionalism. I urge Identipet to address this matter urgently and improve their communication with customers.
Helpful (0)
|Replies (0)DS
Danielle S
1 reviews | Active since Jan 2020
24 Jan 2025, 16:38
Stay away
ChatGPT You said: Email sent, need a social media post - Good day, As per our telephonic conversation please see attached the invoice for Zara's cremation. As she is my last dog I would also like to cancel my policy. Danielle Schemel ID - 8108210047083 082 312 0272 Kind Regards, Danielle Fanti +27 82 312 0272 Hi, Please see attached this was sent through to your team on 9 Jan. Kind Regards, Danielle Fanti +27 82 312 0272 Show quoted text HIi, I am writing to express my concern regarding the service I purchased from Identipet Despite fulfilling my end of the agreement and making the payments monthly, I have yet to see a satisfactory outcome or any tangible results. Unfortunately, the lack of progress has been both disappointing and frustrating. I kindly request that you provide an update on the status of the service or the steps being taken to resolve this issue. Additionally, I expect a clear timeline for when I can expect the money owed to me to be paid out. I trust this matter will be given the urgent attention it deserves. If I do not receive a response within 24 hours, I will have no go to social media and hello peter. Thank you for your immediate attention to this matter. I look forward to your prompt reply. Kind Regards, Danielle Fanti +27 82 312 0272 Show quoted text ChatGPT said: ChatGPT It seems like you've included several emails and a note about needing a social media post. Could you clarify which part of the situation you'd like highlighted for the post? For example: Are you addressing customer service concerns publicly? Are you providing feedback or warning others about a service? Or do you need a general social media post about the issue? Let me know, and I’ll draft something suitable! You said: Draft from my last email ChatGPT said: ChatGPT Here’s a draft for a social media post based on your last email: "I am deeply disappointed with the service I’ve received from Identipet. Despite meeting all my obligations and making monthly payments, there has been no progress or satisfactory outcome. I have reached out to their team multiple times, yet I still have not received the money owed to me. This lack of communication and follow-through is unacceptable. If I do not receive a response within 24 hours, I will be escalating this issue further and sharing my experience on platforms like Hello Peter. I urge Identipet to address this matter with the urgency it deserves. Transparency and customer care should be priorities for any service provider." Does this align with what you want to convey? Let me know if you’d like changes! I am extremely disappointed with the service I have received from Identipet. Despite fulfilling my part of the agreement and making monthly payments as required, there has been no progress or satisfactory outcome. I have contacted the team multiple times to resolve this issue, but I am yet to receive the money owed to me or any clear communication regarding the status of my case. The lack of transparency and accountability is frustrating and unacceptable. I expected much better service and professionalism. I urge Identipet to address this matter urgently and improve their communication with customers.
0
Replies (0)