Idivorce
3.9|14 reviews
CN
Christopher N
1 reviews | Active since Member
12 Jul 2024, 14:00
Process more frustrating than your divorce
This process is the most frustrating process and they accuse you of capturing information incorrectly after numerous emails explaining to them and a month later tell you to go and re-capture another application which will attract more fees to enrich themselves.
This process is more frustrating than the the divorce itself and would not recommend them to anyone.
Once they get your money their service is ******* and forget what they stand for on their website.
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Replies (116)0
Replies (116)Idivorce's replyOfficial
16 Jul 2024, 09:15 Defamatory and Shamefully Untrue The complaint is duly noted. It is difficult to respond to a review such as this as it is defamatory and irresponsibly, impulsively and untruthfully written in its entirety. For almost 10 years (Nov 2014) iDivorce has been of service to the public and we take pride in our professional, efficient and highly confidential business ethic, for which we have become well-known. However, for the first time, we have been placed in the unfortunate position of having to defend ourselves publicly in a confidential matter but feel we must as the content of the complainant’s text compels us to do so as it is damaging and is filled with commentary which is utterly untrue. In a nutshell, the complainant completed our application form stating his spouse as Plaintiff and furnishing all his spouse's personal required details and himself as Defendant, furnishing all his details. Throughout the application which is pages long he continues to refer to himself as Defendant. Complainant is totally ignoring the fact that he completed our application form incorrectly, which we would not have known as any one party can choose to be Plaintiff or Defendant. At NO stage did we capture any information incorrectly – the documents were drawn up precisely as the application instructed. He persisted in maintaining that we were “reading the information incorrectly” and we were “discovering we captured the Plaintiff and Defendant incorrectly” from the application, despite us providing him with complete proof twice this this was not the case. Stating that our service is **** lowers the tone of his complaint considerably and shares enlightenment on the entire unpleasant dealings, which we endured with absolute politeness and compassion, as we do with all our clients.
Best regards,
Idivorce's reply16 Jul 2024, 09:15
Official
Defamatory and Shamefully Untrue The complaint is duly noted. It is difficult to respond to a review such as this as it is defamatory and irresponsibly, impulsively and untruthfully written in its entirety. For almost 10 years (Nov 2014) iDivorce has been of service to the public and we take pride in our professional, efficient and highly confidential business ethic, for which we have become well-known. However, for the first time, we have been placed in the unfortunate position of having to defend ourselves publicly in a confidential matter but feel we must as the content of the complainant’s text compels us to do so as it is damaging and is filled with commentary which is utterly untrue. In a nutshell, the complainant completed our application form stating his spouse as Plaintiff and furnishing all his spouse's personal required details and himself as Defendant, furnishing all his details. Throughout the application which is pages long he continues to refer to himself as Defendant. Complainant is totally ignoring the fact that he completed our application form incorrectly, which we would not have known as any one party can choose to be Plaintiff or Defendant. At NO stage did we capture any information incorrectly – the documents were drawn up precisely as the application instructed. He persisted in maintaining that we were “reading the information incorrectly” and we were “discovering we captured the Plaintiff and Defendant incorrectly” from the application, despite us providing him with complete proof twice this this was not the case. Stating that our service is **** lowers the tone of his complaint considerably and shares enlightenment on the entire unpleasant dealings, which we endured with absolute politeness and compassion, as we do with all our clients.
Best regards,
CN
Christopher N's updateReviewer Update
16 Jul 2024, 17:53Then simple , reply to your last email regarding the back-end logs requested proving what was captured. Quick to respond to a Hello Peter but ignoring the email that was sent direct to you - you are still not solving the issue at hand proving again how *** your service is. A R1000.00 is nothing for what people who search for you will see when they look at your reviews.
I paid for a service and you did not deliver so politeness and compassion se gat as my money paid for a service that you did not deliver on and makes sense why they called you a **** in one of the other reviews.
I paid for a service and you did not deliver so politeness and compassion se gat as my money paid for a service that you did not deliver on and makes sense why they called you a **** in one of the other reviews.
CN
Christopher N's update16 Jul 2024, 17:53
Reviewer Update
Then simple , reply to your last email regarding the back-end logs requested proving what was captured. Quick to respond to a Hello Peter but ignoring the email that was sent direct to you - you are still not solving the issue at hand proving again how *** your service is. A R1000.00 is nothing for what people who search for you will see when they look at your reviews.
I paid for a service and you did not deliver so politeness and compassion se gat as my money paid for a service that you did not deliver on and makes sense why they called you a **** in one of the other reviews.
I paid for a service and you did not deliver so politeness and compassion se gat as my money paid for a service that you did not deliver on and makes sense why they called you a **** in one of the other reviews.