Active since Mar 2015
This process is the most frustrating process and they accuse you of capturing information incorrectly after numerous emails explaining to them and a month later tell you to go and re-capture another application which will attract more fees to enrich themselves. This process is more frustrating than the the divorce itself and would not recommend them to anyone. Once they get your money their service is ******* and forget what they stand for on their website.
I have logged a claim for a R250.00 penalty fee that I was charged after I advised them that I only use one card and that is what I used to check-in and out of their station and asked them to go ad investigate why the turnstile did not read it even though it allowed me to enter and exist but yet they can charge a penalty. Today another amount of R210 went of my account and when I tried to call their 0800 number it did not go through so called the Lost and Found number and spoke to Settlers who advised that he was transferring me but dropped my call , a made more than ten calls repeatedly after that I he would answer and drop the call and on some of the calls you could hear him having a fat conversation in the background - I paid for your service and it was not a free service for you to be treating me like *** as if it was a grant to me. I want the money that you debited from my account without my authorization reversed before I raise a formal ***** case, log and OBS and take legal action over a R460 because I am petty like that. No wonder why everything that the government touches collapses - it's because of people like Settlers that you hire and *** infrastructure.
Placed an order on the 23rd Nov 2023 to be delivered within 3 - 5 working days. Received the one order and the second was nowhere to be found. Tracked the parcel with their courier partner RAM and realized that it had been delivered to Isando incorrectly and it was on it it's way to Durban even though I asked for delivery in JHB (Mall of the South). 7 business days later from order I then get an SMS stating that the order is ready for collection at Mall of the South and go only to find that my order is nowhere to be found and when I escalated I am told that someone must of stole it as on their systems it confirms that it was delivered - how is that my problem as the customer that you promised to deliver to within 3-5 working days has not received their order, then you tell me that you are going to give me a 20% discount on the same platform that messed up and when I ask for my refund you tell me of 1- 10 working days - so my kid must also be inconvenienced because of your stuff ups. I have learnt and will never ever use your platform, you are all worried about pushing sales numbers and have no care of the service after your customers place an order - you have been my worst customer experience to date!
Your sales process sucks to even think I was willing to port my number and then your call Centre has zero solutions. Did an application on the 24th May 2022 and he been calling and was told that it was under validation and that validations will call me then get told that validations tried to call me on my ITC number and they could not get hold of me but no calls missed from Cell C.Today I hear they cancelled the application again with no communication. I guess thank you for canceling the application you have given peace as I can see the relationship was going to be an abusive one!
Wrote an examination with SBS for CMA200 and when I got my results discovered that there was a discrepancy with the results on the statement of results and the actual exam exams. I raised this on the 28th Oct with SBS and was directed to Tharina who has since ignored my emails. I have made multiple calls to SBS, been promised call backs but no one cares as it has no impact on their careers - still waiting for feedback. These results are stopping me from acquiring my qualification which puts a pause to my plans. You service is disgusting and a middle finger to what you stand for as an institution.
Called your call center with regards to my contract line on 067 ********** and spoke to Hlengiwe Gumede that was not able to assist me and asked for a team leader by the name of Simphiwe Mkhize apparently who I was advised that he was busy on a escalation @7:30 and he would give me a call back - well I am still waiting for your call and if your escalation takes more than 2 hours to be logged then I am concerned. 1. You guys debited me on the 8th Jan 2019 and asked where did you get the permission to debit on that date as my agreement with you was the 20th of every month. Was advised that you would debit on any other day if the account is in arrears - then asked as to when was the account in arrears and could not be answered. Looked back on my statements and you have not been debiting on the agreed date since. Who is going to be responsible for the bank charges incurred ? 2. When I took-up the contract I asked for all the minutes and data/minutes to be transferred to a different number - but this has still not happened. If this is the kind of service that I will be getting from you , then I would rather cancel the contract and go pay extra for better service!
<p>I have been going back and forth with Damelin and still have not given my refund. There lines are forever queing and are full of lies. I have got emails confirming that they would refund me in January and a second on stating on the 16/02/2017 from your agents but nothing has been done. KELLIE KLEIN has been saying that my money will be in but I am still waiting ....... You ***S I want my money, don't know why you guys even exist nxa!!!!!!!!!!</p>
I visited the Diepsloot Nedbank branch to go and collect my card for my new Acc.The branch was packed so I waited patiently for my ticket # to be called, which was for counter 5 , where I met Thabiso Lechelele. She was still busy with another client so I continued to wait patiently. When she was done I went up to the counter and first thing she said \ Go and sit down I didn't call you \" hao so I explained that my ticket # was called , and she replied by saying \" it was a technical error\" , and continues to tell me to sit down so that she can help another person which came after me which I refused. So I tell her that I will be logging a complaint against her and she says \" I don't care log it \". We exchanged words a bit and eventually asked to get someone else to help me and she refused and continued to assist with an attitude and her bad service as if I had no choice. Thabiso Lechelele should not be assisting people she has the attitude of a toilet brush and should be somewhere cleaning toilets than interacting with people. If this is how your staff treat people, then I heard it all wrong about you. I am disgusted and don't think I will be going near your branches any time soon."
I have always recommend Netflorist but as of today I am disgusted ruined my surprise, Friday and just everything . To have waited and waited to even spoiling the surprise and asking my wife to wait after hours for nothing to be delivered to her . That was my last interaction with you, you guys have really dropped the ball let's hope I get my money back and that people think twice before trusting you!
I have been fighting with Damelin since the day I registered with them, they for starters messed up my credit rating and profile because of a system error they say. <br> <br> I requested them on the 27th of May 2015 to cancel my studies after long battles with them and several complaints being logged and they gave a 4- 5 week turnaround time, which of until today I have not received any feedback, no-one and I mean no-one has ever called me to address or try and resolve my queries.<br> <br> I regret the day I ever decided to correspond through you!!!!
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