3 months and no device

Item: weFix
Rating: 1
Author: Marly M

I booked a pick up and drop off service of my iPad last year November 2025. It’s now February 2026 and they do not respond to emails asking where my device is. This is the worst service and possibly theft of property.

Helpful (0)

Replies (56)

0

Replies (56)

weFix's replyOfficial

02 Feb 2026, 08:38

Hi Marly,

Thank you for taking the time to send this through to us,

Please note that we pulled up your job and we see that your device is repaired and ready for collection as of the beginning of January.

It is to be noted, that we have not received payment for the repair. We require payment in order for us to dispatch the unit back to you. We sent you the quotation with our banking details on the 8 December as well as a payment link on the 5 January.

If you have already made payment, please send us the proof of payment via email to hello@wefix.co.za and we will dispatch the repaired device back to you.

We await your response.

Thank you,

Regards,
weFix

Best regards,

weFix's reply02 Feb 2026, 08:38

Official

Hi Marly,

Thank you for taking the time to send this through to us,

Please note that we pulled up your job and we see that your device is repaired and ready for collection as of the beginning of January.

It is to be noted, that we have not received payment for the repair. We require payment in order for us to dispatch the unit back to you. We sent you the quotation with our banking details on the 8 December as well as a payment link on the 5 January.

If you have already made payment, please send us the proof of payment via email to hello@wefix.co.za and we will dispatch the repaired device back to you.

We await your response.

Thank you,

Regards,
weFix

Best regards,