weFix

Based on recent customer reviews, weFix delivers a polarised customer experience across phone trade-ins, sales, and repairs. Satisfied customers consistently praise the efficient courier collection, quick turnaround, and smooth payment process when selling devices. However, a recurring theme among dissatisfied customers involves poor communication after devices are handed over, delayed or missing payments, disputes over trade-in valuations, and concerns about repair quality and product authenticity. Customers frequently mention difficulty reaching support and feeling ignored once issues escalate, which undermines trust built during the initial sales interaction.

weFix has a TrustIndex of 4.1 out of 10 on Hellopeter, based on 12 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 51 hours 15 min. Hellopeter has tracked weFix across total reviews.