I received a call from an agent offering what was presented as a SIM card contract

I received a call from an agent offering what was presented as a SIM card contract. At no point did I give clear or informed consent to any paid service or subscription. Shortly after the call, I received an SMS stating that I did not qualify, which I assumed ended the process. However, to my shock, an amount of R199 was debited from my Capitec account without my authorization. When I contacted the company to query this, I was given inconsistent explanations, including claims that they offer “home services,” which was never mentioned during the initial call. To make matters worse, the agent I spoke to was extremely unprofessional and went as far as mocking my personal situation instead of resolving the issue. This experience raises serious concerns about: Misleading and deceptive sales tactics Unauthorized billing practices Poor and disrespectful customer service