IG
Ignition Group
Claimed Business
IG
Performance(last 12 months):
0Trustindex Rating
#2Ranked In Other
142h 8mReply Time
-100 NPSUnlikely
Replied to 45% of negative reviews
Reply time on negative reviews: 142 hours 8 min
TrustIndex
0
Ranking
#2
in Other
Avg Reply
142h 8m
NPS Score
-100
Recommended: Unlikely
Replied to 45% of negative reviews
Reply time on negative reviews: 142 hours 8 min
Review Distribution
1.7|14 Reviews
May '25 - Apr '26
5(15.4%)
4(0%)
3(7.7%)
2(0%)
1(76.9%)
5(15.4%)
4(0%)
3(7.7%)
2(0%)
1(76.9%)
Frequently Asked Questions About Ignition Group
Ignition Group has a TrustIndex of 0 out of 10 on Hellopeter, based on 14 reviews in the last 12 months. They reply to 45% of negative reviews, typically within 142 hours 8 min. Hellopeter has tracked Ignition Group across 139 total reviews. How is the TrustIndex calculated? →
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePN
Pranay N
1 reviews | Active since Jan 2020
12 Mar 2026, 07:45
Excellent customer service.
Excellent Service from Ignition Group Consultant I would like to compliment Ntobeka Phungala from Ignition Group for the excellent service she provided when assisting me with upgrading my contract. She handled the process professionally and explained everything clearly, making the upgrade simple and straightforward. The interaction was efficient, and she was patient in answering my questions. It’s always good to deal with someone who is knowledgeable and helpful. I hope her management recognises the positive customer experience she provides.
Helpful (0)
|Replies (0)PN
Pranay N
1 reviews | Active since Jan 2020
12 Mar 2026, 07:45
Excellent customer service.
Excellent Service from Ignition Group Consultant I would like to compliment Ntobeka Phungala from Ignition Group for the excellent service she provided when assisting me with upgrading my contract. She handled the process professionally and explained everything clearly, making the upgrade simple and straightforward. The interaction was efficient, and she was patient in answering my questions. It’s always good to deal with someone who is knowledgeable and helpful. I hope her management recognises the positive customer experience she provides.
0
Replies (0)KL
Kgosi L
1 reviews | Active since Jan 2020
8 Jan 2026, 06:48
*****STERS!!!
This company operates and conducts sales for uCONNECT. I spoke to them telephonically and informed them that I was only provisionally agreeing to their offer, subject to receiving and reviewing the full terms and conditions. After receiving the terms and conditions, I did not agree with them and therefore declined all the DebiCheck mandates sent to my bank account. I also sent an email clearly stating that I was no longer interested, and I verbally informed their sales agent, Lionel, of the same. Despite this, a registered DebiCheck mandate was still sent to my bank without my approval. I consider this conduct ********* and potentially *****ulent. I explicitly communicated my decision to cancel, yet my instructions were ignored. This matter should be formally reported and investigated. uCONNECT, please cancel the registered mandate you made on my account even after I told you that I am not interested.
Helpful (0)
|Replies (0)KL
Kgosi L
1 reviews | Active since Jan 2020
8 Jan 2026, 06:48
*****STERS!!!
This company operates and conducts sales for uCONNECT. I spoke to them telephonically and informed them that I was only provisionally agreeing to their offer, subject to receiving and reviewing the full terms and conditions. After receiving the terms and conditions, I did not agree with them and therefore declined all the DebiCheck mandates sent to my bank account. I also sent an email clearly stating that I was no longer interested, and I verbally informed their sales agent, Lionel, of the same. Despite this, a registered DebiCheck mandate was still sent to my bank without my approval. I consider this conduct ********* and potentially *****ulent. I explicitly communicated my decision to cancel, yet my instructions were ignored. This matter should be formally reported and investigated. uCONNECT, please cancel the registered mandate you made on my account even after I told you that I am not interested.
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Replies (0)SD
MB
Michelle B
1 reviews | Active since Jan 2020
10 Dec 2025, 10:11
Ignition *********** group *****ing money
Ignition group contacted me to do an MTN upgrade. EIGHT hours of phone calls back and forth and my 3 numbers are upgraded and a new debit order signed. Nov payment goes off as planned. December amount has changed and then my 3 lines are suspended and I am told I owe R2500 and in fact only one number was upgraded!!! I have to pay the R2500 or my numbers cannot be unblocked. This is YOUR mismanagement and I expect to be refunded for YOUR disaster
Helpful (0)
|Replies (0)MB
Michelle B
1 reviews | Active since Jan 2020
10 Dec 2025, 10:11
Ignition *********** group *****ing money
Ignition group contacted me to do an MTN upgrade. EIGHT hours of phone calls back and forth and my 3 numbers are upgraded and a new debit order signed. Nov payment goes off as planned. December amount has changed and then my 3 lines are suspended and I am told I owe R2500 and in fact only one number was upgraded!!! I have to pay the R2500 or my numbers cannot be unblocked. This is YOUR mismanagement and I expect to be refunded for YOUR disaster
0
Replies (0)PB
Priyanka B
1 reviews | Active since Jan 2020
26 Nov 2025, 10:13
PATETHIC SERVICE
PATETHIC SERVICE BY MTN Between MTN and their 3rd party who they deal with - Ignition Group, I would never recommend anyone taking out phone contracts or doing an upgrade with them. Absolutely USELESS. For the past 3 weeks I have been trying to get my upgrade done, I have been sent from pillar to post, been given incorrect information, have had consultants make changes on my profile which has caused even more unnecessary nonsense. How can MTN first tell me that Mondo Sales is handling my upgrade, only for Mondo sales to tell me that MTN Retentions / Ignition Group are actually doing my upgrade ? It's as if every single person at MTN AND IGNITION does not know how to do their job, yet they happily take a salary home every month .... PATETHIC
Helpful (0)
|Replies (0)PB
Priyanka B
1 reviews | Active since Jan 2020
26 Nov 2025, 10:13
PATETHIC SERVICE
PATETHIC SERVICE BY MTN Between MTN and their 3rd party who they deal with - Ignition Group, I would never recommend anyone taking out phone contracts or doing an upgrade with them. Absolutely USELESS. For the past 3 weeks I have been trying to get my upgrade done, I have been sent from pillar to post, been given incorrect information, have had consultants make changes on my profile which has caused even more unnecessary nonsense. How can MTN first tell me that Mondo Sales is handling my upgrade, only for Mondo sales to tell me that MTN Retentions / Ignition Group are actually doing my upgrade ? It's as if every single person at MTN AND IGNITION does not know how to do their job, yet they happily take a salary home every month .... PATETHIC
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Replies (0)MF
Morole F
1 reviews | Active since Jan 2020
14 Nov 2025, 09:10
Ignition telecoms investments not good company to make deals withx
Guys I will never wish any of my friends or ralative even colleges to go thru what I went thru, I'm still suffering with ignition telecoms investments till today, they have never help me with nothing, I'm still in false debt till today, I cnt take any credit becouse I'm listed by them falsely, pls anyone who need to make any deal with this company I'm warning u, dnt put yourself there is not good
Helpful (0)
|Replies (0)MF
Morole F
1 reviews | Active since Jan 2020
14 Nov 2025, 09:10
Ignition telecoms investments not good company to make deals withx
Guys I will never wish any of my friends or ralative even colleges to go thru what I went thru, I'm still suffering with ignition telecoms investments till today, they have never help me with nothing, I'm still in false debt till today, I cnt take any credit becouse I'm listed by them falsely, pls anyone who need to make any deal with this company I'm warning u, dnt put yourself there is not good
0
Replies (0)MF
Morole F
1 reviews | Active since Jan 2020
10 Nov 2025, 06:17
Onair or ignition telecoms investments is a **** this company pls be alert
Hello team hellopeter, I'm very dissapointed with ignition telecoms investments, or on air TV, I bought a decotor with them and the product was not something I was looking for i called them and they agree to come and to collect it and they did that and they say they will close the deal cos they have collected their products but now I'm in areas R5 736,, they claim that I'm still in debt with them please I'm looking for help cos this company is a ****
Helpful (0)
|Replies (0)MF
Morole F
1 reviews | Active since Jan 2020
10 Nov 2025, 06:17
Onair or ignition telecoms investments is a **** this company pls be alert
Hello team hellopeter, I'm very dissapointed with ignition telecoms investments, or on air TV, I bought a decotor with them and the product was not something I was looking for i called them and they agree to come and to collect it and they did that and they say they will close the deal cos they have collected their products but now I'm in areas R5 736,, they claim that I'm still in debt with them please I'm looking for help cos this company is a ****
0
Replies (0)LG
Leon G
1 reviews | Active since Jan 2020
2 Oct 2025, 11:22
Ayanda Gumede from Ignition group is rude!
I called Vodacom cancellations on 135 from my Vodacom cellphone and at first was hesitant to cancel my contract but due to my poor interaction With Ayanda Gumede I was reassured to definitely cancel due to my interaction with her.Several times during my interaction with Ayanda she was rude spoke over me whilst I was still speaking failed to answer my questions in particular I did confirm to her that in the last three years I have not received any invoices from Vodacom and I wanted to confirm the email address she has on the system as I did not want the cancellation confirmation to be sent to an incorrect email address then I would not have access to the email,she initially refused till I expressed my disatisfaction.
Helpful (0)
|Replies (0)LG
Leon G
1 reviews | Active since Jan 2020
2 Oct 2025, 11:22
Ayanda Gumede from Ignition group is rude!
I called Vodacom cancellations on 135 from my Vodacom cellphone and at first was hesitant to cancel my contract but due to my poor interaction With Ayanda Gumede I was reassured to definitely cancel due to my interaction with her.Several times during my interaction with Ayanda she was rude spoke over me whilst I was still speaking failed to answer my questions in particular I did confirm to her that in the last three years I have not received any invoices from Vodacom and I wanted to confirm the email address she has on the system as I did not want the cancellation confirmation to be sent to an incorrect email address then I would not have access to the email,she initially refused till I expressed my disatisfaction.
0
Replies (0)