PB
Priyanka B
Active since Oct 2025
5
Reviews
0
Industries
Reviews
5 reviews3 months ago
TERRIBLE SERVICE
Extremely disappointed with Discovery and their lack of service. I requested to have my medical aid moved to private capacity from Jan 2026, only to find out today that even though THEIR OWN SYSTEM REFLECTS that a request to move to private capacity was captured, someone decided to cancel my membership all together. After being sent from pillar to post for over an hour, my medical aid has still not been reinstated, and apparently someone will contact me before the next festive season ... DO better Discovery !
56 replies
3 months ago
Terrible Customer Service
Paid off my rental in December, and since then Teljoy has gone silent and refuse to send me my paid up letter. Collections department and customer care department are absolutely useless.
112 replies
5 months ago
PATETHIC SERVICE
PATETHIC SERVICE BY MTN Between MTN and their 3rd party who they deal with - Ignition Group, I would never recommend anyone taking out phone contracts or doing an upgrade with them. Absolutely USELESS. For the past 3 weeks I have been trying to get my upgrade done, I have been sent from pillar to post, been given incorrect information, have had consultants make changes on my profile which has caused even more unnecessary nonsense. How can MTN first tell me that Mondo Sales is handling my upgrade, only for Mondo sales to tell me that MTN Retentions / Ignition Group are actually doing my upgrade ? It's as if every single person at MTN AND IGNITION does not know how to do their job, yet they happily take a salary home every month .... PATETHIC
0 replies
5 months ago
PATETHIC SERVICE BY MTN
Between MTN and their 3rd party who they deal with - Ignition Group, I would never recommend anyone taking out phone contracts or doing an upgrade with them. Absolutely USELESS. For the past 3 weeks I have been trying to get my upgrade done, I have been sent from pillar to post, been given incorrect information, have had consultants make changes on my profile which has caused even more unnecessary nonsense. How can MTN first tell me that Mondo Sales is handling my upgrade, only for Mondo sales to tell me that MTN Retentions / Ignition Group are actually doing my upgrade ? It's as if every single person at MTN does not know how to do their job, yet they happily take a salary home every month .... PATETHIC
0 replies
6 months ago
MTN - By far the WORST network provider
I am extremely disappointed with the service from MTN. I have been a loyal customer for 13 years, and today has honestly been a very unprofessional experience. I have been trying to get an additional contract added for the last 3 hours, I spoke to a consultant for over 30 minutes, only for her to tell me the system is slow and she call back in 2 mins… it has been 3 hours and no call back. I then called MTN 3 times, to be pushed around and the lines were also very unclear, eventually ended up at an entirely different department to be told my application was cancelled due to a system error. Why did no one contact me back ? this morning I called 135 because I have not received a call from anyone regarding my new request I did online for a new contract. Long story short, yesterday I was told I have approximately 9k credit, this morning the agent says I have R0.00 ???? I then get transferred to retentions where that agent told me I do have credit of approximately 9k and she doesn’t understand why I was told I don’t. Is this how MTN customers are treated ? There is no customer service, no urgency to assist customers and this has really made me consider switching to a different network
0 replies
Review Distribution
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1 Star
5 (100%)