Pranay N

Active since Aug 2023

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Reviews

7 reviews

5 months ago

Excellent customer service.

Excellent Service from Ignition Group Consultant I would like to compliment Ntobeka Phungala from Ignition Group for the excellent service she provided when assisting me with upgrading my contract. She handled the process professionally and explained everything clearly, making the upgrade simple and straightforward. The interaction was efficient, and she was patient in answering my questions. It’s always good to deal with someone who is knowledgeable and helpful. I hope her management recognises the positive customer experience she provides.

0 replies

MiWay Insurance

9 months ago

Miway No email no accountability

This review is a direct result of Miway's refusal to engage in written communication. I am dealing with a complex matter that requires clarity and a documented record. I have sent multiple emails to address this, yet all have been ignored. The only contact I receive is a request to resolve the issue over the phone. A reputable company should be able to provide clear, written explanations for its decisions and processes, especially for complex cases. The consistent avoidance of email and insistence on verbal communication undermines transparency and accountability. It prevents the customer from having a reliable record of what was discussed and agreed upon. This public post is my formal request for a change in approach. Miway, I will not be resolving this matter over the phone. I require a detailed, written response to my emails. The issue is complex, but the solution to this communication failure is simple: please provide the substantive, written reply that I have been seeking from the start

1 reply

iWYZE

10 months ago

Towing company is an auction company

I entrusted iWyze with my insurance claim, expecting a fair and transparent process. The reality was a profound betrayal of that trust. The sequence of events reveals a deeply flawed and concerning system. After your appointed assessor, Straight Through Turn Key, sent an SMS stating my "validation was complete," I logically believed my vehicle was being scheduled for repair. The very next call was from a company named "Auction Nation," whose representative explicitly and repeatedly identified themselves as a towing company. Operating under this false pretense, I was expected to surrender my vehicle, believing it was headed for a panel beater. The truth, which I discovered myself, is that Auction Nation is a salvage auction house. The only way this company could have my details and instructions was through iWyze's own claims process. It is profoundly disappointing that iWyze appears to see nothing sinister in a scenario where a policyholder is misled into surrendering their vehicle under false pretenses, a move that would have irrevocably stripped me of all negotiating power and potentially left me liable for storage fees. This is not a simple administrative error; it is a fundamental failure of ethics and a complete breakdown of the duty you have to your clients. The fact that this is your standard operating procedure is alarming. Please get another consultant to deal with this. I am still awaiting the sales call recording.

2 replies

Straight Through turn-key procurement solutions

10 months ago

Not trustworthy

I now understand why there is 100% customer dissatisfaction with Straight Through Turn Key. My experience reveals a pattern of deliberate deception designed to work against the client. After I asked them direct questions about their numerous negative reviews and why they never respond to complaints, I received no answers. Instead, the situation escalated in the most alarming way possible. I received a call from a company named "Auction Nation," which repeatedly and explicitly masqueraded as a towing company. They stated they were coming to collect my vehicle. It is an undeniable fact that Auction Nation is a salvage and auction house, not a towing service. The only way Auction Nation could have my personal details, claim information, and instruction to collect my vehicle is if Straight Through Turn Key provided it to them. This was not a simple mistake; it was a coordinated, deceptive action. When a client asks for accountability, the response should not be to send a salvage company to their door under false pretenses. The complete lack of answers to my professional questions, followed by this *****ulent collection attempt, reveals a company that operates with zero integrity. Do not trust them. Their business model relies on you not asking questions. If you do, they resort to underhanded tactics.

0 replies

Old Mutual

15 months ago

Nighmare

After decades of uninterrupted debit order payments to Old Mutual, I was stunned to be told I now need to generate a new debit order mandate—just because one debit didn’t go through. I visited my bank, who clearly confirmed that Old Mutual is responsible for raising debit orders and there is no issue on my account. Why, then, is a loyal customer being made to jump through unnecessary admin hoops for something as simple as a re-debit? There has been no change on my side, and I find it incredibly frustrating that such a routine request is being handled with such rigidity and inefficiency. I’m not asking for a favour—just a basic service I’ve received without issue for years. Surely long-term clients deserve better? Old Mutual, please fix this.

1 reply

Hellopeter

15 months ago

I used to be your customer, and so was Peter Cheales.

There was a time when HelloPeter stood for something. Not just clicks or rankings, but for people — ordinary consumers with real stories, some too raw for marketing departments to stomach.Back then, if you were mistreated, this platform gave you your voice back. The words “I used to be your customer” carried weight — not just disappointment, but principle. That tagline wasn’t just a phrase — it was a stance.I’ve had a review removed. It was factual. Respectful. And deeply personal. No foul language. No wild accusations. Just a careful account of what happened when I was ****** — and then treated like a suspect by the insurer I trusted most. I named no one unfairly. I merely described a process, and a pattern.The platform’s message used to be clear: “Tell your story, and let the public decide.” That message is a little quieter now.Maybe the story will be taken down again. Maybe not. Let’s see how long before they take this one off too.

1 reply

Santam

36 months ago

Outstanding Service _Santam and Garach & Garach

I am thrilled to express my utmost satisfaction and gratitude towards Santam, my insurer, and the remarkable team at Garach & Garach. Their exceptional service has left an indelible mark on my insurance experience, and I couldn't be more delighted to share my thoughts. First and foremost, Santam's dedication to providing an exemplary insurance experience has truly stood out. Their prompt and efficient handling of my claims has been nothing short of impressive. Their professionalism and commitment to ensuring my needs were met are commendable. Santam's attention to detail and willingness to go the extra mile have reaffirmed my trust in their services. Equally deserving of praise is Garach & Garach, my trusted insurance broker. The team's unwavering politeness, courtesy, and eagerness to assist have made every interaction a pleasure. Their deep understanding of my insurance requirements and the personalized attention they provide showcase their commitment to ensuring I have the best coverage tailored to my needs. I wholeheartedly recommend Garach & Garach to anyone seeking top-tier insurance solutions. In conclusion, I am more than pleased with the exceptional service I have received from Santam and Garach & Garach. Their dedication, professionalism, and customer-centric approach have set a benchmark for excellence in the insurance industry. Without a doubt, I wholeheartedly give them a resounding five-star rating and recommend their services to anyone seeking insurance peace of mind. Thanks Avinash and team at Garach& Garach.

2 replies

Review Distribution

5 Star

2 (28.6%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

5 (71.4%)

Pranay N

Reviews

Excellent customer service.

Miway No email no accountability

Towing company is an auction company

Not trustworthy

Nighmare

I used to be your customer, and so was Peter Cheales.

Outstanding Service _Santam and Garach & Garach

Review Distribution

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