PN
Pranay N
Active since Aug 2023
8
Reviews
0
Industries
Reviews
8 reviews1 month ago
Excellent customer service.
Excellent Service from Ignition Group Consultant I would like to compliment Ntobeka Phungala from Ignition Group for the excellent service she provided when assisting me with upgrading my contract. She handled the process professionally and explained everything clearly, making the upgrade simple and straightforward. The interaction was efficient, and she was patient in answering my questions. It’s always good to deal with someone who is knowledgeable and helpful. I hope her management recognises the positive customer experience she provides.
0 replies
5 months ago
Miway No email no accountability
This review is a direct result of Miway's refusal to engage in written communication. I am dealing with a complex matter that requires clarity and a documented record. I have sent multiple emails to address this, yet all have been ignored. The only contact I receive is a request to resolve the issue over the phone. A reputable company should be able to provide clear, written explanations for its decisions and processes, especially for complex cases. The consistent avoidance of email and insistence on verbal communication undermines transparency and accountability. It prevents the customer from having a reliable record of what was discussed and agreed upon. This public post is my formal request for a change in approach. Miway, I will not be resolving this matter over the phone. I require a detailed, written response to my emails. The issue is complex, but the solution to this communication failure is simple: please provide the substantive, written reply that I have been seeking from the start
71 replies
6 months ago
Towing company is an auction company
I entrusted iWyze with my insurance claim, expecting a fair and transparent process. The reality was a profound betrayal of that trust. The sequence of events reveals a deeply flawed and concerning system. After your appointed assessor, Straight Through Turn Key, sent an SMS stating my "validation was complete," I logically believed my vehicle was being scheduled for repair. The very next call was from a company named "Auction Nation," whose representative explicitly and repeatedly identified themselves as a towing company. Operating under this false pretense, I was expected to surrender my vehicle, believing it was headed for a panel beater. The truth, which I discovered myself, is that Auction Nation is a salvage auction house. The only way this company could have my details and instructions was through iWyze's own claims process. It is profoundly disappointing that iWyze appears to see nothing sinister in a scenario where a policyholder is misled into surrendering their vehicle under false pretenses, a move that would have irrevocably stripped me of all negotiating power and potentially left me liable for storage fees. This is not a simple administrative error; it is a fundamental failure of ethics and a complete breakdown of the duty you have to your clients. The fact that this is your standard operating procedure is alarming. Please get another consultant to deal with this. I am still awaiting the sales call recording.
106 replies
6 months ago
Not trustworthy
I now understand why there is 100% customer dissatisfaction with Straight Through Turn Key. My experience reveals a pattern of deliberate deception designed to work against the client. After I asked them direct questions about their numerous negative reviews and why they never respond to complaints, I received no answers. Instead, the situation escalated in the most alarming way possible. I received a call from a company named "Auction Nation," which repeatedly and explicitly masqueraded as a towing company. They stated they were coming to collect my vehicle. It is an undeniable fact that Auction Nation is a salvage and auction house, not a towing service. The only way Auction Nation could have my personal details, claim information, and instruction to collect my vehicle is if Straight Through Turn Key provided it to them. This was not a simple mistake; it was a coordinated, deceptive action. When a client asks for accountability, the response should not be to send a salvage company to their door under false pretenses. The complete lack of answers to my professional questions, followed by this *****ulent collection attempt, reveals a company that operates with zero integrity. Do not trust them. Their business model relies on you not asking questions. If you do, they resort to underhanded tactics.
0 replies
11 months ago
Nighmare
After decades of uninterrupted debit order payments to Old Mutual, I was stunned to be told I now need to generate a new debit order mandate—just because one debit didn’t go through. I visited my bank, who clearly confirmed that Old Mutual is responsible for raising debit orders and there is no issue on my account. Why, then, is a loyal customer being made to jump through unnecessary admin hoops for something as simple as a re-debit? There has been no change on my side, and I find it incredibly frustrating that such a routine request is being handled with such rigidity and inefficiency. I’m not asking for a favour—just a basic service I’ve received without issue for years. Surely long-term clients deserve better? Old Mutual, please fix this.
58 replies
12 months ago
I used to be your customer, and so was Peter Cheales.
There was a time when HelloPeter stood for something. Not just clicks or rankings, but for people — ordinary consumers with real stories, some too raw for marketing departments to stomach.Back then, if you were mistreated, this platform gave you your voice back. The words “I used to be your customer” carried weight — not just disappointment, but principle. That tagline wasn’t just a phrase — it was a stance.I’ve had a review removed. It was factual. Respectful. And deeply personal. No foul language. No wild accusations. Just a careful account of what happened when I was ****** — and then treated like a suspect by the insurer I trusted most. I named no one unfairly. I merely described a process, and a pattern.The platform’s message used to be clear: “Tell your story, and let the public decide.” That message is a little quieter now.Maybe the story will be taken down again. Maybe not. Let’s see how long before they take this one off too.
58 replies
12 months ago
***** by Projection — Santam & B_zzz
Santam is more than happy to pay your paltry, low-value claims — it keeps the illusion alive. But face a real tragedy, and their mask slips. What you get is not compassion. Not fairness. Just a wolf in sheep’s clothing. After a genuine burglary — a traumatised family, a bedridden parent, and clear signs of forced entry — we were met with suspicion, not support. Because our version evolved under emotional stress, Santam didn’t see human vulnerability — they saw a loophole to deny us. Their weapon of choice? The ***** clause. And leading the charge was a man who won’t even use his real name — B_zzz. Known publicly through cases involving *****, missing dockets, and complaints of gross incompetence. A name that comes up again and again — for all the wrong reasons. He assessed us with arrogance, dismissed evidence, twisted words, and now knows every corner of our violated home. Santam believed him. They always do. Because it fits the script. And yes — I can even preempt your response, Santam: “The Ombudsman has ruled in our favour.” Of course they have. The Ombudsman simply rubber stamps your rot. A procedure dressed up as justice. They: Ignored basic scientific principles a teenager could spot. Overlooked the absurdity of your shifting narratives. Accepted unproven speculation as fact. Dismissed your failure to disclose critical information. Treated trauma as deceit, and silence as guilt. This wasn’t a review. It was a forgone conclusion. An institutional shrug. An echo of the insurer’s voice. I once praised you. I now know that trust was misplaced. Santam, you don’t protect the insured — you protect yourselves. And B_zzz, if projection truly is perception, you’ve just mirrored your own legacy.
116 replies
32 months ago
Outstanding Service _Santam and Garach & Garach
I am thrilled to express my utmost satisfaction and gratitude towards Santam, my insurer, and the remarkable team at Garach & Garach. Their exceptional service has left an indelible mark on my insurance experience, and I couldn't be more delighted to share my thoughts. First and foremost, Santam's dedication to providing an exemplary insurance experience has truly stood out. Their prompt and efficient handling of my claims has been nothing short of impressive. Their professionalism and commitment to ensuring my needs were met are commendable. Santam's attention to detail and willingness to go the extra mile have reaffirmed my trust in their services. Equally deserving of praise is Garach & Garach, my trusted insurance broker. The team's unwavering politeness, courtesy, and eagerness to assist have made every interaction a pleasure. Their deep understanding of my insurance requirements and the personalized attention they provide showcase their commitment to ensuring I have the best coverage tailored to my needs. I wholeheartedly recommend Garach & Garach to anyone seeking top-tier insurance solutions. In conclusion, I am more than pleased with the exceptional service I have received from Santam and Garach & Garach. Their dedication, professionalism, and customer-centric approach have set a benchmark for excellence in the insurance industry. Without a doubt, I wholeheartedly give them a resounding five-star rating and recommend their services to anyone seeking insurance peace of mind. Thanks Avinash and team at Garach& Garach.
120 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (75%)