Outstanding Service from Boitumelo Ramashaba at IGrow Rentals (Deposit Refund)

I vacated an IGrow Rentals property at the end of January 2024 and what followed was months of absolute frustration trying to get my rental deposit refunded. I was given the run around by portfolio managers, repeatedly promised payment “next week”, "next week"" and apologised to almost daily but with no action taken at all. I was even incorrectly charged for defects that were present when I moved into the unit. The experience was stressful, exhausting and completely unfair. Sometimes people do not realise how withholding money that rightfully belongs to someone can seriously disrupt and strain their financial life.

But everything changed when Boitumelo Ramashaba took over my case as the new Porfolio Manager. From the moment she became involved, she was professional, kind, humble and genuinely understanding. Most importantly, she did not just apologise but she acted. She followed up consistently (not me), communicated clearly and did exactly what she said she would do. For the first time in months, there was real progress with my case.

Today my deposit has finally been fairly refunded and I can confidently say that this only happened because of Boitumelo’s integrity and work ethic to doing the right thing. She restored my confidence that there are still people within companies who genuinely care and take ownership of their work.

IGrow Rentals should seriously value and recognise her. Employees like Boitumelo make a real difference and she deserves full credit for resolving a situation that dragged on for far too long before she stepped in. 🙌🙂