UNPAID REFUND

I am lodging a formal complaint against IHS Property regarding the failure to refund my rental deposit for the property located at Jabulani Soweto. I moved out of the complex on the 29 November 2025. Despite numerous follow-ups, with them, calls and emails and being promised that the refund of have been processed but I have not gotten anything from them. Last week, Friday, one said the funds have been released and I should wait for 24 hrs for this to reflect on my account and the other said that the funds were going to be released at midday. I have asked for POP which I did not get. For a week I have been calling and every time I am promised that they have submitted to their Finance, and I should have the money into my account in 24 hrs. Bear in mind, we both use the same Bank. This has been a big inconvenience because schools are opening and need stationery for my children. i am greatly disappointed by how IHSP has been handling this issue. I have had a good stay at their property with good security but this is very annoying and frustrating and unnecessary