iKhokha
Verified Business
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, iKhokha delivers a polarised experience. Frontline support agents earn glowing praise for patience, product knowledge and same-day resolutions, with many customers naming individuals like Rahisa, Rashi, Keshnee and Sabelo as standout helpers. However, a vocal minority describe severe breakdowns around payouts, refunds, onboarding documentation and communication, where queries drag on for weeks or months with limited accountability.
Replied to 91% of negative reviews
Reply time on negative reviews: 3h 1m
TrustIndex
10
Perfect Score
Ranking
#1
in Payments & Fintech
Reply Time
1h 40m
NPS Score
36
Recommended: Likely
Replied to 91% of negative reviews
Reply time on negative reviews: 3h 1m
Jun '25 - May '26
Based on recent customer reviews, iKhokha delivers a polarised experience. Frontline support agents earn glowing praise for patience, product knowledge and same-day resolutions, with many customers naming individuals like Rahisa, Rashi, Keshnee and Sabelo as standout helpers. However, a vocal minority describe severe breakdowns around payouts, refunds, onboarding documentation and communication, where queries drag on for weeks or months with limited accountability.
iKhokha's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customer Service & Professional Guidance (4.2). Customers consistently name agents such as Rahisa, Rashi Hanook, Keshnee, Adelio, Sabelo and Chris Morgan as patient, knowledgeable and willing to go the extra mile, often resolving setup, activation and integration queries within minutes.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Wow wow wow! On a public holiday afternoon Teniel went out of their way to help us set up and sort out everything. Thank you so much! 5 stars all the way!
1 reviews | Active since Jan 2020
Wow wow wow! On a public holiday afternoon Teniel went out of their way to help us set up and sort out everything. Thank you so much! 5 stars all the way!
1 reviews | Active since Jan 2020
I would like to write a review about iKhokha specifically on the service I received from Thembeka,she was very helpful and kind and I got to list all my problems with her and she managed to solve them all whilst I was on the phone with her😅Keep up the good work Thembeka👌🏽
1 reviews | Active since Jan 2020
I would like to write a review about iKhokha specifically on the service I received from Thembeka,she was very helpful and kind and I got to list all my problems with her and she managed to solve them all whilst I was on the phone with her😅Keep up the good work Thembeka👌🏽
The most common complaint about iKhokha, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Communication & Responsiveness (2.8). While call centre agents often respond quickly, escalated issues frequently stall. Customers report unanswered emails for days or weeks, ignored callback requests, agents denying prior conversations, and complaints bouncing between departments without clear ownership.
iKhokha scores 3.1 out of 5 on Hellopeter's AI analysis of service quality in Payments & Fintech, compared to the Payments & Fintech industry average of 2.6. Their strongest theme is Customer Support (4); their weakest is Fees & Billing (2.2). The top AI-rated Payments & Fintech business on Hellopeter is Float (4). How is the AI Score calculated? →
iKhokha has a TrustIndex of 10 out of 10 on Hellopeter, based on 1,798 reviews in the last 12 months. They reply to 91% of negative reviews, typically within 3 hours 1 min. Hellopeter has tracked iKhokha across 18,314 total reviews. How is the TrustIndex calculated? →