iKhokha
Verified Business
|4.6|831 Reviews (last 12 months)|Responds in 1h 49m
iKhokha
Verified Business
|4.6
831 Reviews (last 12 months)
Responds in 1h 49m
Scores reflect the Overall AI Score for each category
iKhokha
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, iKhokha receives strong praise for its responsive support agents and easy onboarding, with named consultants like Rahisa, Keshnee, Adelio, and Rashi repeatedly recognised for going the extra mile. However, a significant minority of merchants report serious issues with delayed payouts, withheld funds, refund failures, and unresolved billing disputes that severely impact small businesses.
Replied to 100% of negative reviews
Reply time on negative reviews: 2h 60m
TrustIndex
9.7
Ranking
#1
in Payments & Fintech
Reply Time
1h 49m
NPS Score
23
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 2h 60m
Aug '25 - Jul '26
Based on recent customer reviews, iKhokha delivers a polarised experience. Frontline support agents earn glowing praise for patience, product knowledge and same-day resolutions, with many customers naming individuals like Rahisa, Rashi, Keshnee and Sabelo as standout helpers. However, a vocal minority describe severe breakdowns around payouts, refunds, onboarding documentation and communication, where queries drag on for weeks or months with limited accountability.
iKhokha's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customer Service & Professional Guidance (4.2). Customers consistently name agents such as Rahisa, Rashi Hanook, Keshnee, Adelio, Sabelo and Chris Morgan as patient, knowledgeable and willing to go the extra mile, often resolving setup, activation and integration queries within minutes.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2024
WhatsApp resolutions are usually effective and staff usually don't take time to answer when you text them
1 reviews | Active since Sept 2024
WhatsApp resolutions are usually effective and staff usually don't take time to answer when you text them
1 reviews | Active since May 2026
Beginning of the year I purchased a card machine for my business which was delivered without any issues. However, additional information like a website link, pamphlet, business card, Facebook page was requested before the machine could be activated. I notified Shazia that my business was fairly new and I did not have any of those at the time, because I purchased the machine soon after registration so I hadn't setup anything at that time. I then requested we cancel the purchase and I'll just reapply once I have everything is set up, and that was no issue. I had to return the machine which was collected but time for refund I'm talking alone on the emails. Initially she requested proof of account which I submitted, but the refund hasn't been processed until now and I have been following up but nobody is responding to my emails, I even wrote on Facebook still no response from you guys. I find this very annoying and unprofessional from you guys. Could someone process my refund and just give me back my money, ndiyanicela please.
1 reviews | Active since May 2026
Beginning of the year I purchased a card machine for my business which was delivered without any issues. However, additional information like a website link, pamphlet, business card, Facebook page was requested before the machine could be activated. I notified Shazia that my business was fairly new and I did not have any of those at the time, because I purchased the machine soon after registration so I hadn't setup anything at that time. I then requested we cancel the purchase and I'll just reapply once I have everything is set up, and that was no issue. I had to return the machine which was collected but time for refund I'm talking alone on the emails. Initially she requested proof of account which I submitted, but the refund hasn't been processed until now and I have been following up but nobody is responding to my emails, I even wrote on Facebook still no response from you guys. I find this very annoying and unprofessional from you guys. Could someone process my refund and just give me back my money, ndiyanicela please.
1 reviews | Active since Jul 2023
It is the second week and I still have not received my payout from ikhokha. I am a full time employee who offers mobile beauty treatments to my clients informally as a side hustle and therefore I do not take transactions on a daily basis and according to ikhokha irregular transactions= *****. It has been 2 weeks and they have not paid out my money because I am required to send them a picture of my practise meanwhile I made it known to them that my services are mobile even upon signing up with them and they where happy to allow me to use they card machine. Their service is horrible I am referred from one agent to another with back and forth emails that yield no resolution. Do not even consider using them. They are absolutely shocking!
1 reviews | Active since Jul 2023
It is the second week and I still have not received my payout from ikhokha. I am a full time employee who offers mobile beauty treatments to my clients informally as a side hustle and therefore I do not take transactions on a daily basis and according to ikhokha irregular transactions= *****. It has been 2 weeks and they have not paid out my money because I am required to send them a picture of my practise meanwhile I made it known to them that my services are mobile even upon signing up with them and they where happy to allow me to use they card machine. Their service is horrible I am referred from one agent to another with back and forth emails that yield no resolution. Do not even consider using them. They are absolutely shocking!
1 reviews | Active since Aug 2011
IStella service, agent was patient and understood what I needed assistance with. She resolved my queries. 5 star service. Well Done Ikhoka team and especially to the agent who assisted me.
1 reviews | Active since Aug 2011
IStella service, agent was patient and understood what I needed assistance with. She resolved my queries. 5 star service. Well Done Ikhoka team and especially to the agent who assisted me.
1 reviews | Active since May 2026
DESIGIE provided exceptional service today! and my query has been resolved, excellent service. Very helpfully sorted out issues very fast.
1 reviews | Active since May 2026
DESIGIE provided exceptional service today! and my query has been resolved, excellent service. Very helpfully sorted out issues very fast.
1 reviews | Active since May 2026
Terrible customer service experience trying to get an advance qualification. Meet all the requirements, contacted all the numbers provided they all just keep telling you the same thing or nothing at all .
1 reviews | Active since May 2026
Terrible customer service experience trying to get an advance qualification. Meet all the requirements, contacted all the numbers provided they all just keep telling you the same thing or nothing at all .
The most common complaint about iKhokha, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Communication & Responsiveness (2.8). While call centre agents often respond quickly, escalated issues frequently stall. Customers report unanswered emails for days or weeks, ignored callback requests, agents denying prior conversations, and complaints bouncing between departments without clear ownership.
iKhokha scores 3.1 out of 5 on Hellopeter's AI analysis of service quality in Payments & Fintech, compared to the Payments & Fintech industry average of 2.6. Their strongest theme is Customer Support (4); their weakest is Fees & Billing (2.2). The top AI-rated Payments & Fintech business on Hellopeter is AltcoinTrader (3.8). How is the AI Score calculated? →
iKhokha has a TrustIndex of 9.7 out of 10 on Hellopeter, based on 831 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 2 hours 60 min. Hellopeter has tracked iKhokha across 18,104 total reviews. How is the TrustIndex calculated? →