The Fun Company

Bad experience. Bad service. Illanga mall management was fast but not effective. My wife and kids went to the fun company on saturday the 6th of march and my wife almost broke her back. She is currently lying in bed and cant move. We went and jumped on the trampoline and she fell on the floor were there was supposed to be cousins. Well there was a few. She was shouting for help and no staff to be seen. I then came to her help and started shouting as she couldnt move and was in tremdous pain. Finially a staff member came along and i requested for a first aid person and ambulance. Where the problem came in is that there was no first aider and my second problem was the staff that was there wanted to pick my wife up. Now anyone with knowledge of a first aid course would know not to even move somebody that might have broken there back. Another problem i had is that i phoned personally had to phone centre mangement of illanga mall to see if they had a first aider which only management arrived. Another problem i have is what if this was a kid. What if a kid broke a leg or arm or back or neck, where is the trained staff to take care of an injury. How can a fun company of illanga mall allow to run a games area like this with no first aid people on duty. Another problem i have is that my wife doesnt have medical aid and she was sent to rob hospital. My wife atleasts deserves to go to a medi clinic and see doctors that will look after her. She needs physical theropy for her back. The fun company refunds us and thinks this will be enough to say sorry. This is unacceptable and actions will be taken further. All i have requested from them is that they atleast cover the costs of her theropy and any other medical she needs. Also that they put more staff on duty and have first aid people on duty. Also requested that they give her a voucher just to appologise. Its been four days now. My wife is in pain. Cant work. Cant walk. No responce from centre mangement or the fun company. What if this was a small child as this is a kids play park. I dont want to see this place close but this is nonsence and people should know before taking there kids there and know if there kids get hurt they will be sent to rob hospital.