Bad attitude,rude,false advertsising & information

I phoned to arrange a photoshoot for a client a week ago and the person said I don't have to make any arrangements and there are no fees involved, just to confirm I phoned this morning, having the shoot this afternoon and the person said I must pay R1500, after arguing with me he put me thru to the owner, the most rude and unintelligent woman I have ever spoke to, right from the start she said no and I am not welcome and put the phone down and I phoned back and she shouted and just put the phone down, when I phoned again the guy who answered refused to put me thru. This is SO bad and she could've handled in so different. She obviously doesn't understand customer relationship.