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IlulaBus
Unclaimed Business
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Performance(last 12 months):
TrustIndex
0
Score
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Review Distribution
1|4 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceL
FM
Fika M
1 reviews | Active since Jan 2020
1 Feb 2026, 17:35
Poor Service
I booked a ticket on the 1/02/2026 from Peddie to Cape town 17:00 for my sister we waited and waited until 7pm. No call to update about the delay or apologize, nothing we had to book another bus on the last minute. When we call the offices it's say the number we trying to call is not in service. The bus station is in the middle of nowhere, The ilula bus kept us awaiting with no regard of our safety. What a poor service form this company.
Helpful (0)
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Fika M
1 reviews | Active since Jan 2020
1 Feb 2026, 17:35
Poor Service
I booked a ticket on the 1/02/2026 from Peddie to Cape town 17:00 for my sister we waited and waited until 7pm. No call to update about the delay or apologize, nothing we had to book another bus on the last minute. When we call the offices it's say the number we trying to call is not in service. The bus station is in the middle of nowhere, The ilula bus kept us awaiting with no regard of our safety. What a poor service form this company.
0
Replies (0)LG
Lindokuhle G
1 reviews | Active since Jan 2020
12 Jan 2026, 08:13
Ilula Bus Cancelled Without Notice – Refund Requested
I booked and paid for two Ilula bus tickets via Busbud for travel from Cape Town to Queenstown on 23 December (18:00). Both tickets were paid for by me, Lindokuhle Gwana. Booking references: • 110117 (Lindokuhle Gwana) • 110118 (Yolanda Gwana) When we arrived at the bus station at 15:00, we were informed on-site that Ilula would not be operating any buses from Cape Town that day. This was the first notification received — no email, SMS, or call was sent. Because of this, I was unable to cancel within the 24-hour policy window. The service was not rendered. I am requesting an urgent full refund for both tickets, to be returned to the original bank account used for payment. In terms of the Consumer Protection Act, 68 of 2008, consumers are entitled to receive the service paid for, or a full refund where the supplier fails to deliver the service. The cancellation of the bus service without prior notice constitutes non-performance by the supplier, and internal cancellation policies cannot be app**** to penalise a consumer where the failure lies with the service provider. I am therefore legally entitled to a full refund for both bookings.
Helpful (0)
|Replies (0)LG
Lindokuhle G
1 reviews | Active since Jan 2020
12 Jan 2026, 08:13
Ilula Bus Cancelled Without Notice – Refund Requested
I booked and paid for two Ilula bus tickets via Busbud for travel from Cape Town to Queenstown on 23 December (18:00). Both tickets were paid for by me, Lindokuhle Gwana. Booking references: • 110117 (Lindokuhle Gwana) • 110118 (Yolanda Gwana) When we arrived at the bus station at 15:00, we were informed on-site that Ilula would not be operating any buses from Cape Town that day. This was the first notification received — no email, SMS, or call was sent. Because of this, I was unable to cancel within the 24-hour policy window. The service was not rendered. I am requesting an urgent full refund for both tickets, to be returned to the original bank account used for payment. In terms of the Consumer Protection Act, 68 of 2008, consumers are entitled to receive the service paid for, or a full refund where the supplier fails to deliver the service. The cancellation of the bus service without prior notice constitutes non-performance by the supplier, and internal cancellation policies cannot be app**** to penalise a consumer where the failure lies with the service provider. I am therefore legally entitled to a full refund for both bookings.
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Replies (0)NM
Novume M
1 reviews | Active since Jan 2020
16 Oct 2025, 19:04
Devastated new customer
I was going home using a bus for the first time Worcester to Queenstown we both the ticket on the same day I won't lie the reason I picked their bus is because they were the cheapest. But because of that I waited at the pick up point from 16:00 till 21:00 and the bus was no where to be seen the workers at the garage told that is something that happens all the time and that a few days one of their clients had to sleep there as there bus did not arrive. When I tried to call their head office no one answered the call and I was told I should go to their office and show them my bus ticket when I get home in Queenstown they will refund me but till date am still waiting for that refund
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Novume M
1 reviews | Active since Jan 2020
16 Oct 2025, 19:04
Devastated new customer
I was going home using a bus for the first time Worcester to Queenstown we both the ticket on the same day I won't lie the reason I picked their bus is because they were the cheapest. But because of that I waited at the pick up point from 16:00 till 21:00 and the bus was no where to be seen the workers at the garage told that is something that happens all the time and that a few days one of their clients had to sleep there as there bus did not arrive. When I tried to call their head office no one answered the call and I was told I should go to their office and show them my bus ticket when I get home in Queenstown they will refund me but till date am still waiting for that refund
0
Replies (0)SG
Siyabonga G
1 reviews | Active since Jan 2020
9 Feb 2025, 20:20
Bad experience becau...
Bad experience because i have waiting since 5:15
Helpful (0)
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Siyabonga G
1 reviews | Active since Jan 2020
9 Feb 2025, 20:20
Bad experience becau...
Bad experience because i have waiting since 5:15
0
Replies (0)NM
Nombuso M
1 reviews | Active since Jan 2020
6 Feb 2025, 08:03
Extremely poor and uncomfortable customer service
The service of this bus is totally *******. Illulabus staff needs to treat customers better it's not like customers get a free ride mxm, first in Cape Town it was a Congolese rude guy charging ridiculous prices for mini luggages(weight 17kg) worse no receipts were issued for such prices hence one could tell that those guys are ****ming, customers were charged from R50- R150 per luggage by the Congolese guy wearing orange reflector. If the Congolese guy wants tips he is supposed to ask and stop robbing people! Secondly, a mini bus was used and none of customers were informed that we will be traveling with that mini bus. Lastly, at Queenstown again we are transferred to a very dirty apm bus with ****roaches without even a pretentious polite request but by being instructed no request. This absolutely unacceptable!
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Nombuso M
1 reviews | Active since Jan 2020
6 Feb 2025, 08:03
Extremely poor and uncomfortable customer service
The service of this bus is totally *******. Illulabus staff needs to treat customers better it's not like customers get a free ride mxm, first in Cape Town it was a Congolese rude guy charging ridiculous prices for mini luggages(weight 17kg) worse no receipts were issued for such prices hence one could tell that those guys are ****ming, customers were charged from R50- R150 per luggage by the Congolese guy wearing orange reflector. If the Congolese guy wants tips he is supposed to ask and stop robbing people! Secondly, a mini bus was used and none of customers were informed that we will be traveling with that mini bus. Lastly, at Queenstown again we are transferred to a very dirty apm bus with ****roaches without even a pretentious polite request but by being instructed no request. This absolutely unacceptable!
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Replies (0)SN
Stephen N
1 reviews | Active since Jan 2020
1 Feb 2025, 16:25
IlulaBus is the worst
Worse bus service ever they postponed our ride to Cape Town last minute today “1 February 2025” and they don’t even notify majority of us I’m just one of the people who got no messages saying the trip is postponed I want me refund and extremely upset. HOW DO I GET MY REFUND IMMEDIATELY
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Stephen N
1 reviews | Active since Jan 2020
1 Feb 2025, 16:25
IlulaBus is the worst
Worse bus service ever they postponed our ride to Cape Town last minute today “1 February 2025” and they don’t even notify majority of us I’m just one of the people who got no messages saying the trip is postponed I want me refund and extremely upset. HOW DO I GET MY REFUND IMMEDIATELY
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Replies (0)KQ
Kamvelihle Q
1 reviews | Active since Jan 2020
13 Jan 2025, 12:56
WE WANT OUR REFUND ILULA. STOP ****MING PEOPLE
My cousin and I were supposed to depart 23 December 2024, our bus was scheduled for 19:35. I got a message that the bus would be delayed by 1 hour 30 minutes. The bus never arrived. Tried calling the number I found on google and it goes straight to voicemail. My cousin and I were standing at Metropolitan until 2am the next day (bare in mind, we're both females), there is no shelter there and the area is quite dangerous. No communication whatsover till this day...PLEASE DON'T EVER MAKE THE MISTAKE OF BOOKING THIS BUS COMPANY. THEY ARE THE WORST!!!!
Helpful (0)
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Kamvelihle Q
1 reviews | Active since Jan 2020
13 Jan 2025, 12:56
WE WANT OUR REFUND ILULA. STOP ****MING PEOPLE
My cousin and I were supposed to depart 23 December 2024, our bus was scheduled for 19:35. I got a message that the bus would be delayed by 1 hour 30 minutes. The bus never arrived. Tried calling the number I found on google and it goes straight to voicemail. My cousin and I were standing at Metropolitan until 2am the next day (bare in mind, we're both females), there is no shelter there and the area is quite dangerous. No communication whatsover till this day...PLEASE DON'T EVER MAKE THE MISTAKE OF BOOKING THIS BUS COMPANY. THEY ARE THE WORST!!!!
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Replies (0)