SHOCKING NO SERVICE

If I could give 0 stars I would! Absolutely terrible, shocking service! Or actually I don't know what to call it because there is actually NO SERVICE! We've been without fire for 4 days! Nobody can tell us why. Imagine says Frogfoot is investigating and they'll call us back. NO CALLS, NO FIBRE!! NO COMMUNICATION FROM FROGFOOT OR IMAGINE!!! So now, going for day 5, because they are closed for the day and we STILL HAVE NO FIBRE!!!!!