II
Imagine IPS
Unclaimed Business
II
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Sean M
1 reviews | Active since Jan 2020
15 Oct 2024, 08:08
Disgusting service
I have been with this company for some time and I have to say their service is shocking. I work from home and I need my internet up and working. Whenever there is an issue I can never get hold of someone at their office. The service is disgusting.
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Sean M
1 reviews | Active since Jan 2020
15 Oct 2024, 08:08
Disgusting service
I have been with this company for some time and I have to say their service is shocking. I work from home and I need my internet up and working. Whenever there is an issue I can never get hold of someone at their office. The service is disgusting.
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Tanya O
1 reviews | Active since Jan 2020
27 Feb 2024, 10:11
USELESS
What a bunch of useless personel working there. You get no service from them. We have been struggling with the Internet connection for months now. Everytime you call they promise to call you back. And NEVER DO!!! They do not derserve the 1star....
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Tanya O
1 reviews | Active since Jan 2020
27 Feb 2024, 10:11
USELESS
What a bunch of useless personel working there. You get no service from them. We have been struggling with the Internet connection for months now. Everytime you call they promise to call you back. And NEVER DO!!! They do not derserve the 1star....
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chantelise B
1 reviews | Active since Jan 2020
30 Nov 2023, 14:29
Useless!
They actually don't even deserve a 1 star.. Worst non service ever. When they do answer, you get someone that can't even speak properly and can't spell. They always respond with "send a speed test email" which they never answer. Its ridiculous! Dreading to see how long it will take to cancel this useless fibre contract
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chantelise B
1 reviews | Active since Jan 2020
30 Nov 2023, 14:29
Useless!
They actually don't even deserve a 1 star.. Worst non service ever. When they do answer, you get someone that can't even speak properly and can't spell. They always respond with "send a speed test email" which they never answer. Its ridiculous! Dreading to see how long it will take to cancel this useless fibre contract
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Kobus M
1 reviews | Active since Jan 2020
28 Nov 2023, 13:30
Line off at least once a day. No assistance from company
Receives terrible fibre speed and line is off at least once a day. Have been trying for 3 days to cancel before month end to get another provider. Calls not answered, emails not answered. Absolutely useless company.
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Kobus M
1 reviews | Active since Jan 2020
28 Nov 2023, 13:30
Line off at least once a day. No assistance from company
Receives terrible fibre speed and line is off at least once a day. Have been trying for 3 days to cancel before month end to get another provider. Calls not answered, emails not answered. Absolutely useless company.
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Wimpie W
1 reviews | Active since Jan 2020
12 Oct 2023, 13:33
useless
Have been emailing and phoning Imagine without any feedback or even acknowledgement of receipt. have been trying to cancel my internet with them as I have emigrated. they are absolutely useless, don't ever use them!!!!
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Wimpie W
1 reviews | Active since Jan 2020
12 Oct 2023, 13:33
useless
Have been emailing and phoning Imagine without any feedback or even acknowledgement of receipt. have been trying to cancel my internet with them as I have emigrated. they are absolutely useless, don't ever use them!!!!
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Chantal D
1 reviews | Active since Jan 2020
6 Sept 2023, 17:25
IMAGINE IPS TERRIBLE TERRIBLE NON SERVICE
<div> I'm publishing it again and will continue doing so until someone phones me with feedback and sorts out my fibre! TERRIBLE TERRIBLE "NON SERVICE " EVER!!! We have been without Fibre now for 4 days! Imagine says it's from Frogfoot and they are investigating! No ERT!! 4 days!! And nobody gives feedback as to what is going on! Not Frogfoot, not Imagine! NO ONE!!! and now we are going for day 5 seeing that they are closed now and nobody has phoned us back yet as promised! They investigating for 4 days, but nobody from Frogfoot has even phoned us or came to our house to look at anything!! So how/what are they investigating???? Absolutely TERRIBLE!!!! O STARS FROM ME</div>
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Chantal D
1 reviews | Active since Jan 2020
6 Sept 2023, 17:25
IMAGINE IPS TERRIBLE TERRIBLE NON SERVICE
<div> I'm publishing it again and will continue doing so until someone phones me with feedback and sorts out my fibre! TERRIBLE TERRIBLE "NON SERVICE " EVER!!! We have been without Fibre now for 4 days! Imagine says it's from Frogfoot and they are investigating! No ERT!! 4 days!! And nobody gives feedback as to what is going on! Not Frogfoot, not Imagine! NO ONE!!! and now we are going for day 5 seeing that they are closed now and nobody has phoned us back yet as promised! They investigating for 4 days, but nobody from Frogfoot has even phoned us or came to our house to look at anything!! So how/what are they investigating???? Absolutely TERRIBLE!!!! O STARS FROM ME</div>
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Chantal D
1 reviews | Active since Jan 2020
6 Sept 2023, 16:19
SHOCKING NO SERVICE
If I could give 0 stars I would! Absolutely terrible, shocking service! Or actually I don't know what to call it because there is actually NO SERVICE! We've been without fire for 4 days! Nobody can tell us why. Imagine says Frogfoot is investigating and they'll call us back. NO CALLS, NO FIBRE!! NO COMMUNICATION FROM FROGFOOT OR IMAGINE!!! So now, going for day 5, because they are closed for the day and we STILL HAVE NO FIBRE!!!!!
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Chantal D
1 reviews | Active since Jan 2020
6 Sept 2023, 16:19
SHOCKING NO SERVICE
If I could give 0 stars I would! Absolutely terrible, shocking service! Or actually I don't know what to call it because there is actually NO SERVICE! We've been without fire for 4 days! Nobody can tell us why. Imagine says Frogfoot is investigating and they'll call us back. NO CALLS, NO FIBRE!! NO COMMUNICATION FROM FROGFOOT OR IMAGINE!!! So now, going for day 5, because they are closed for the day and we STILL HAVE NO FIBRE!!!!!
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Wilmar M
1 reviews | Active since Jan 2020
21 Aug 2023, 08:23
Worst ISP ever! Will not recommend
I have been with Imagine for over 4 years and never had major issues. Now and again we had service interruptions, but it was manageable. This **** started hitting the fan this year!!! I would have given them NO stars if the option was there. Worst service ever. Same a Michelle below. I have been double debited on my account now twice. I asked for a refund immediately and they said NO, they will only leave my account in Credit and not debit me next month (As if that would happen). They said doing a refund is too much of a hassle and it will anyway take 14-21 business days for a refund, and that takes me to my debit order date, so they suggest I leave it in credit. As if South Africans today can afford double debits and leave the money in Credit? Where have Imagine been the last few years!!! Its been 2 weeks and no reply from them and also no refund done, although specifically asking to do the refund ASAP! Last night internet connection was lost and still not recovered this morning. I rebooted everything and still no resolution. Went in to log a ticket just to find that my Product/Line was cancelled without me knowing?? What the actual .... ?? Very very disappointing!!! - Tried to call their help desk, with NO answer as expected! Will definitely not recommend Imagine ISP :(
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Wilmar M
1 reviews | Active since Jan 2020
21 Aug 2023, 08:23
Worst ISP ever! Will not recommend
I have been with Imagine for over 4 years and never had major issues. Now and again we had service interruptions, but it was manageable. This **** started hitting the fan this year!!! I would have given them NO stars if the option was there. Worst service ever. Same a Michelle below. I have been double debited on my account now twice. I asked for a refund immediately and they said NO, they will only leave my account in Credit and not debit me next month (As if that would happen). They said doing a refund is too much of a hassle and it will anyway take 14-21 business days for a refund, and that takes me to my debit order date, so they suggest I leave it in credit. As if South Africans today can afford double debits and leave the money in Credit? Where have Imagine been the last few years!!! Its been 2 weeks and no reply from them and also no refund done, although specifically asking to do the refund ASAP! Last night internet connection was lost and still not recovered this morning. I rebooted everything and still no resolution. Went in to log a ticket just to find that my Product/Line was cancelled without me knowing?? What the actual .... ?? Very very disappointing!!! - Tried to call their help desk, with NO answer as expected! Will definitely not recommend Imagine ISP :(
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