WM
Wilmar M
Active since Jan 2022
7
Reviews
0
Industries
Reviews
7 reviews11 months ago
MetroFibre - Worst ISP ever! Please stay away!
Would rate a - 5 if it was possible!!! Good Day MetroFibre Thanks Precious for your email response. This has been the most any MetroFibre agent has done in the last 6 years in terms of communication or feedback. You are def above the rest, because MetroFibre by itself is the worst ISP I have ever needed to dealt with. So sorry you have to work for such a low performing company!! On another note… doesn’t seem that any communication settings have been updated yet?? There is another outage… WiFi is OFF AGAIN at the unit 60 Nottinghill in Ferndale… We have logged a ticket yesterday afternoon and still, again no feedback!! MetroFibre is quick to increase premiums and take debit orders or cut lines when payments are not made, but when it comes to service delivery, MetroFibre is nowhere to be found!! Please be assured that Hallo Peter will get another nice entry as well as all media platforms!! I am sick of this inadequate service delivery!! Locked in by stupid Body Corporate rules and infrastructure, otherwise I would have jumped ship in 2019 already!! Customer Service is definitely not on your KPIs!! Please can I get feedback on ticket numbers: Ticket ID: 768920 Ticket ID: 772821 @Nottinghillmanager - how do we get rid of MetroFibre as a Body Corporate for Nottinghill?
1 reply
26 months ago
MetroFibre - Debit Order Disgrace
Hopefully MetroFibre reads these reviews! I have a question for management and the owners of Metrofibre. Why are monthly debit orders ALWAYS late? My debit order date is set for the 1ste of every month but debit orders only go off between the 8th and 12th of each month? Why then have me choose a date if it’s not applicable? Last time I got hold of a consultant ( You never get hold of one) so this was only luck. They told me they are very busy and that’s what pushed out debit orders. This sounds like Metrofibre needs an automation strategy rather. I am still waiting for my debit to go of…..
56 replies
32 months ago
Worst ISP ever! Will not recommend
I have been with Imagine for over 4 years and never had major issues. Now and again we had service interruptions, but it was manageable. This **** started hitting the fan this year!!! I would have given them NO stars if the option was there. Worst service ever. Same a Michelle below. I have been double debited on my account now twice. I asked for a refund immediately and they said NO, they will only leave my account in Credit and not debit me next month (As if that would happen). They said doing a refund is too much of a hassle and it will anyway take 14-21 business days for a refund, and that takes me to my debit order date, so they suggest I leave it in credit. As if South Africans today can afford double debits and leave the money in Credit? Where have Imagine been the last few years!!! Its been 2 weeks and no reply from them and also no refund done, although specifically asking to do the refund ASAP! Last night internet connection was lost and still not recovered this morning. I rebooted everything and still no resolution. Went in to log a ticket just to find that my Product/Line was cancelled without me knowing?? What the actual .... ?? Very very disappointing!!! - Tried to call their help desk, with NO answer as expected! Will definitely not recommend Imagine ISP :(
0 replies
43 months ago
MTN doesn’t cancel contracts for their benefit
@ Hallo Peter please add a zero (0) rating to the options so that we can rate companies on a zero MTN is always early to take your money on a contract for their benefit but when your contract expired a year ago and you want to cancel the contract, MTN delays extremely on their side and still debit you every month to their benefit I am very very disappointed. Apparently rentensions department need to call me and confirm cancellation. It’s two months already and no contact from MTN Whenever this contract gets cancelled eventually, I will never use MTN as my cellphone provider ever again Goodbye MTN
0 replies
47 months ago
Disgusting - The National Student Disappointment Fund !!
I would rate this useless company a -10 if I could. The most incapable company I have ever dealt with. There is no direct line to call them on. They are always busy and you cannot get through. Waiting years in the call center queues and then your call just drops. Their website is nonsense. Nothing you can really use to check your balance on your account or status of your application. The prompts on the phone says you need to email the collections team and they will swiftly respond to any account queries - I am since waiting for more than 1.5 years for a response. Its disgustingly poor. Cant explain my frustration. They call you and threaten to give you over to debt collectors if you don't pay, but once you ask for assistance and account balances - you never here from them. How can I pay and settle my account if I dont get any statements or there is no adequate way to check my account balance???? Even better, NSFAS sets up a debit order arrangement with you based on a agreed monthly amount so that its more convenient for the user. Just so that they can debit a higher amount never agreed upon and when you want to close your settled account, they are nowhere to be found, but debit orders still run ever month filling their ugly selfish pockets!!! What a disgrace SA government!!! NOT A SURPRISE!!!
0 replies
48 months ago
Metrofibre worst ISP ever!!
Don’t ever use this internet Network provider. What ever they are selling you. It’s nonsense. Service and support is astonishingly poor. Would rate it 0 if I could!!!! Really really disappointed in this company!!
74 replies
51 months ago
MTN data Service - HUGE SCAM
Very very disappointed in MTN. I would love to rate them 0 but 1 is the lowest apparently. Please be aware of MTN’s ridiculous bug on their Data services as well as their staff’s unwillingness to help resolve or find a valid explanation to the issues the service is causing. This has happened three time already in the last 2 months. Where a data bundle has been bought and added to my phone as 1.5GB for R99. The sms is received to state that the data has been added and we can see the 1.5 GB when we call *141#. In less than 2min the total 1.5GB data is depleted. We have tried for a 2nd time and added another 1.5GB for R99. Same story the data gets depleted almost immediately. We went to multiple MTN stores to check if there are any value added services or mobile subscriptions that could cause this data bug but none is found. The technicians in the MTN shops, at the multiple stores we went to could not help us and could not give us any resolution. Multiple times these technicians called the customer care number or call centre and every single time the system is either off or there is maintenance going on and our account can not be investigated. We have been MTN customers over 15 years and never had any issues, until last year. We have spent over R600 for data that were depleted by this bug and I assume will never get back!!! The bigger issue is that I am dependent on my phone and it’s data specific for my work and it’s duties and without data it creates a real problem!!! I have never been so disappointed and frustrated with a company before! Please be aware of MTN before you consider to use their services or contracts.
0 replies
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7 (100%)