NSFAS
Claimed Business
|1.2|28 Reviews (last 12 months)|This business does not respond to reviews
NSFAS
Claimed Business
|1.2
28 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, NSFAS is drawing significant frustration from students, parents, and accommodation providers who report unresolved funding applications, stalled verification statuses, and unanswered emails and call centre queries. A recurring theme is confusion around statements, reversed payments, and unexplained debt balances, alongside delays that put academic registration and accommodation at risk. While customers consistently mention poor communication and lengthy resolution times, occasional appreciation surfaces for individual staff members who demonstrate professionalism and composure during high-pressure student engagement events.
Performance(last 12 months):
Trustindex Rating
1.9TrustIndex
1.9
Review Distribution
1.2|28 Reviews
Jul '25 - Jun '26
Recent reviews (28)
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Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
6 Mar 2026, 08:52
NSFAS has ignored requests for account recovery since 2024.I cannot apply for funding. Poor customer service and funding delays
NSFAS has ignored my requests for account recovery since 2024. I cannot apply for funding. I am extremely frustrated and disappointed with the lack of assistance from National Student Financial Aid Scheme (NSFAS). Since October 2024,after I was ****** and lost my phone, I have been unable to access my MyNSFAS account. Because of this incident, I could not complete the OTP/swipe swap veri,and I also had to change my Google account details. I tried multiple times to recover my accounts but was unsuccessful. Since then, I have done everything possible to resolve this issue: I have called NSFAS multiple times I have sent emails I contacted them on their social media platforms. I even went to National Youth Development Agency (NYDA) offices twice for assistance I was advised to send affidavit and supporting documents to link my old NSFAS account to my new email address, which I did. I also answered all the account retrieval questions requested by NSFAS. However, nothing has been resolved. From 2024 until now in 2026,I have received no meaning assistance or solution. My account is not accessible, and I cannot reapply for funding. This situation is extremely unfair and heartbreaking because I cannot go to school without NSFAS funding. My parents are unemployed, and we cannot afford tertiary education on our own. Because of this unresolved issue, my education has been delayed for years. All I want is for NSFAS to help me recover my account or transfer it to my new email address so I can apply for funding and continue my studies. I am exhausted from trying every channel available and receiving no real help. I am asking NSFAS to please urgently intervene and resolve this matter so that I can finally move forward with my education. The poor customer service is exhausting.
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Anonymous
1 reviews | Active since Jan 2020
6 Mar 2026, 08:52
NSFAS has ignored requests for account recovery since 2024.I cannot apply for funding. Poor customer service and funding delays
NSFAS has ignored my requests for account recovery since 2024. I cannot apply for funding. I am extremely frustrated and disappointed with the lack of assistance from National Student Financial Aid Scheme (NSFAS). Since October 2024,after I was ****** and lost my phone, I have been unable to access my MyNSFAS account. Because of this incident, I could not complete the OTP/swipe swap veri,and I also had to change my Google account details. I tried multiple times to recover my accounts but was unsuccessful. Since then, I have done everything possible to resolve this issue: I have called NSFAS multiple times I have sent emails I contacted them on their social media platforms. I even went to National Youth Development Agency (NYDA) offices twice for assistance I was advised to send affidavit and supporting documents to link my old NSFAS account to my new email address, which I did. I also answered all the account retrieval questions requested by NSFAS. However, nothing has been resolved. From 2024 until now in 2026,I have received no meaning assistance or solution. My account is not accessible, and I cannot reapply for funding. This situation is extremely unfair and heartbreaking because I cannot go to school without NSFAS funding. My parents are unemployed, and we cannot afford tertiary education on our own. Because of this unresolved issue, my education has been delayed for years. All I want is for NSFAS to help me recover my account or transfer it to my new email address so I can apply for funding and continue my studies. I am exhausted from trying every channel available and receiving no real help. I am asking NSFAS to please urgently intervene and resolve this matter so that I can finally move forward with my education. The poor customer service is exhausting.
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Anonymous
1 reviews | Active since Jan 2020
4 Mar 2026, 12:47
I have a student that I have adopted because she was chased away due to non payment of accommodation by the landlord
I have a student that I have adopted because she was chased away due to non payment of accommodation by the landlord. She is a very needy student just because her dad is non south African and mother is south Africa she is denied free education/nsfas. But requirements are, a needy student and a south African parents or one parent being a South African we fund you but her status last year moved to provincially funded, this year back to assessing financial abilities she is struggling a lot and she is a bright student. Due to this challenge she is now suffering from stress as she is not eating well as well as girls necessities. Kindly assist please
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Anonymous
1 reviews | Active since Jan 2020
4 Mar 2026, 12:47
I have a student that I have adopted because she was chased away due to non payment of accommodation by the landlord
I have a student that I have adopted because she was chased away due to non payment of accommodation by the landlord. She is a very needy student just because her dad is non south African and mother is south Africa she is denied free education/nsfas. But requirements are, a needy student and a south African parents or one parent being a South African we fund you but her status last year moved to provincially funded, this year back to assessing financial abilities she is struggling a lot and she is a bright student. Due to this challenge she is now suffering from stress as she is not eating well as well as girls necessities. Kindly assist please
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Anonymous
1 reviews | Active since Jan 2020
25 Feb 2026, 09:46
Remove my name on your system.
I want you remove my name on your system which makes sassa to decline. I am not currently funded. You must always update your system accordingly. I have tried to reach out to you so many times but to no availe and no responds.
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Anonymous
1 reviews | Active since Jan 2020
25 Feb 2026, 09:46
Remove my name on your system.
I want you remove my name on your system which makes sassa to decline. I am not currently funded. You must always update your system accordingly. I have tried to reach out to you so many times but to no availe and no responds.
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Anonymous
1 reviews | Active since Jan 2020
23 Feb 2026, 05:46
Registration Closed Due to Pending NSFAS Funding – No Feedback Received
I am extremely frustrated and concerned about my current situation regarding my NSFAS funding and university registration. The registration period at UNISA has now officially closed, yet my NSFAS application is still not finalised. I submitted my application within the required deadlines and have made multiple follow-ups via email and other channels, but I have not received a final response. As a student who is fully dependent on NSFAS funding, I am now at risk of losing my academic year due to administrative delays that are beyond my control. This situation is causing severe emotional and financial stress. I urgently request: • Immediate finalisation of my NSFAS application • Clear communication between NSFAS and UNISA • Confirmation that my academic year will not be forfeited due to these delays Students should not be academically prejudiced because of internal processing delays. I request urgent intervention and written feedback as soon as possible.
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Anonymous
1 reviews | Active since Jan 2020
23 Feb 2026, 05:46
Registration Closed Due to Pending NSFAS Funding – No Feedback Received
I am extremely frustrated and concerned about my current situation regarding my NSFAS funding and university registration. The registration period at UNISA has now officially closed, yet my NSFAS application is still not finalised. I submitted my application within the required deadlines and have made multiple follow-ups via email and other channels, but I have not received a final response. As a student who is fully dependent on NSFAS funding, I am now at risk of losing my academic year due to administrative delays that are beyond my control. This situation is causing severe emotional and financial stress. I urgently request: • Immediate finalisation of my NSFAS application • Clear communication between NSFAS and UNISA • Confirmation that my academic year will not be forfeited due to these delays Students should not be academically prejudiced because of internal processing delays. I request urgent intervention and written feedback as soon as possible.
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Anonymous
1 reviews | Active since Jan 2020
13 Feb 2026, 04:11
Nsfas consent form email address
I have been trying to contact them since last year they looking for my moms email address I have been uploading a consent form my mom is old and have no email address I dont know what is it they need now , still not approved and yet can't get hold of them
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Anonymous
1 reviews | Active since Jan 2020
13 Feb 2026, 04:11
Nsfas consent form email address
I have been trying to contact them since last year they looking for my moms email address I have been uploading a consent form my mom is old and have no email address I dont know what is it they need now , still not approved and yet can't get hold of them
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Anonymous
1 reviews | Active since Jan 2020
3 Feb 2026, 11:17
Urgent: NSFAS Delay Affecting My Temporary Registration at UNISA
Complaint I am raising this complaint regarding the continued delay in finalising my NSFAS application. I am a continuing UNISA student who is currently temporarily registered, pending confirmation of NSFAS funding. All required documents were submitted correctly and within the prescribed timeframes. However, my application has remained pending/under verification for an extended period. I have now sent 7 to 8 follow-up emails and made several attempts to contact NSFAS, yet I have received no clear feedback or resolution. Due to this lack of response, my temporary registration is at risk of being cancelled, which would prevent me from continuing my studies through no fault of my own. I have also contacted UNISA Student Funding to request assistance, as registration deadlines are approaching and the delay from NSFAS is becoming critical. I am respectfully requesting: A clear update on my application status, and Urgent assistance to finalise my funding so that my registration can be confirmed. I am not seeking special treatment, only fair and timely communication to allow me to continue my studies. Thank you for your attention to this matter.
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Anonymous
1 reviews | Active since Jan 2020
3 Feb 2026, 11:17
Urgent: NSFAS Delay Affecting My Temporary Registration at UNISA
Complaint I am raising this complaint regarding the continued delay in finalising my NSFAS application. I am a continuing UNISA student who is currently temporarily registered, pending confirmation of NSFAS funding. All required documents were submitted correctly and within the prescribed timeframes. However, my application has remained pending/under verification for an extended period. I have now sent 7 to 8 follow-up emails and made several attempts to contact NSFAS, yet I have received no clear feedback or resolution. Due to this lack of response, my temporary registration is at risk of being cancelled, which would prevent me from continuing my studies through no fault of my own. I have also contacted UNISA Student Funding to request assistance, as registration deadlines are approaching and the delay from NSFAS is becoming critical. I am respectfully requesting: A clear update on my application status, and Urgent assistance to finalise my funding so that my registration can be confirmed. I am not seeking special treatment, only fair and timely communication to allow me to continue my studies. Thank you for your attention to this matter.
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