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NSFAS
Claimed Business
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AI Review Summary
Based on recent customer reviews, NSFAS receives overwhelmingly negative feedback from students, parents, and accommodation providers. Recurring complaints include prolonged application verification delays, unresponsive communication channels, unexplained funding reversals, and inconsistent account statements. Many reviewers describe severe emotional and financial distress caused by administrative errors and lack of follow-up. Students report being unable to register or continue studies due to unresolved funding issues. Accommodation providers highlight months of unpaid disbursements. Call centre experiences are frequently described as unhelpful, with long wait times and dropped calls. Only one review praised an individual staff member's professionalism at an event.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#69
in Financial Services
NPS Score
-82
Recommended: Unlikely
Review Distribution
1.2|32 Reviews
May '25 - Apr '26
5(3.3%)
4(0%)
3(0%)
2(6.7%)
1(90%)
5(3.3%)
4(0%)
3(0%)
2(6.7%)
1(90%)
Frequently Asked Questions About NSFAS
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (32)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
TR
Tshegofatso R
1 reviews | Active since Jan 2020
6 Mar 2026, 08:52
NSFAS has ignored requests for account recovery since 2024.I cannot apply for funding. Poor customer service and funding delays
NSFAS has ignored my requests for account recovery since 2024. I cannot apply for funding. I am extremely frustrated and disappointed with the lack of assistance from National Student Financial Aid Scheme (NSFAS). Since October 2024,after I was ****** and lost my phone, I have been unable to access my MyNSFAS account. Because of this incident, I could not complete the OTP/swipe swap veri,and I also had to change my Google account details. I tried multiple times to recover my accounts but was unsuccessful. Since then, I have done everything possible to resolve this issue: I have called NSFAS multiple times I have sent emails I contacted them on their social media platforms. I even went to National Youth Development Agency (NYDA) offices twice for assistance I was advised to send affidavit and supporting documents to link my old NSFAS account to my new email address, which I did. I also answered all the account retrieval questions requested by NSFAS. However, nothing has been resolved. From 2024 until now in 2026,I have received no meaning assistance or solution. My account is not accessible, and I cannot reapply for funding. This situation is extremely unfair and heartbreaking because I cannot go to school without NSFAS funding. My parents are unemployed, and we cannot afford tertiary education on our own. Because of this unresolved issue, my education has been delayed for years. All I want is for NSFAS to help me recover my account or transfer it to my new email address so I can apply for funding and continue my studies. I am exhausted from trying every channel available and receiving no real help. I am asking NSFAS to please urgently intervene and resolve this matter so that I can finally move forward with my education. The poor customer service is exhausting.
Helpful (0)
|Replies (0)TR
Tshegofatso R
1 reviews | Active since Jan 2020
6 Mar 2026, 08:52
NSFAS has ignored requests for account recovery since 2024.I cannot apply for funding. Poor customer service and funding delays
NSFAS has ignored my requests for account recovery since 2024. I cannot apply for funding. I am extremely frustrated and disappointed with the lack of assistance from National Student Financial Aid Scheme (NSFAS). Since October 2024,after I was ****** and lost my phone, I have been unable to access my MyNSFAS account. Because of this incident, I could not complete the OTP/swipe swap veri,and I also had to change my Google account details. I tried multiple times to recover my accounts but was unsuccessful. Since then, I have done everything possible to resolve this issue: I have called NSFAS multiple times I have sent emails I contacted them on their social media platforms. I even went to National Youth Development Agency (NYDA) offices twice for assistance I was advised to send affidavit and supporting documents to link my old NSFAS account to my new email address, which I did. I also answered all the account retrieval questions requested by NSFAS. However, nothing has been resolved. From 2024 until now in 2026,I have received no meaning assistance or solution. My account is not accessible, and I cannot reapply for funding. This situation is extremely unfair and heartbreaking because I cannot go to school without NSFAS funding. My parents are unemployed, and we cannot afford tertiary education on our own. Because of this unresolved issue, my education has been delayed for years. All I want is for NSFAS to help me recover my account or transfer it to my new email address so I can apply for funding and continue my studies. I am exhausted from trying every channel available and receiving no real help. I am asking NSFAS to please urgently intervene and resolve this matter so that I can finally move forward with my education. The poor customer service is exhausting.
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Replies (0)D
Deliwe
1 reviews | Active since Jan 2020
4 Mar 2026, 12:47
I have a student that I have adopted because she was chased away due to non payment of accommodation by the landlord
I have a student that I have adopted because she was chased away due to non payment of accommodation by the landlord. She is a very needy student just because her dad is non south African and mother is south Africa she is denied free education/nsfas. But requirements are, a needy student and a south African parents or one parent being a South African we fund you but her status last year moved to provincially funded, this year back to assessing financial abilities she is struggling a lot and she is a bright student. Due to this challenge she is now suffering from stress as she is not eating well as well as girls necessities. Kindly assist please
Helpful (0)
|Replies (0)D
Deliwe
1 reviews | Active since Jan 2020
4 Mar 2026, 12:47
I have a student that I have adopted because she was chased away due to non payment of accommodation by the landlord
I have a student that I have adopted because she was chased away due to non payment of accommodation by the landlord. She is a very needy student just because her dad is non south African and mother is south Africa she is denied free education/nsfas. But requirements are, a needy student and a south African parents or one parent being a South African we fund you but her status last year moved to provincially funded, this year back to assessing financial abilities she is struggling a lot and she is a bright student. Due to this challenge she is now suffering from stress as she is not eating well as well as girls necessities. Kindly assist please
0
Replies (0)TC
Tinyiko C
1 reviews | Active since Jan 2020
25 Feb 2026, 09:46
Remove my name on your system.
I want you remove my name on your system which makes sassa to decline. I am not currently funded. You must always update your system accordingly. I have tried to reach out to you so many times but to no availe and no responds.
Helpful (0)
|Replies (0)TC
Tinyiko C
1 reviews | Active since Jan 2020
25 Feb 2026, 09:46
Remove my name on your system.
I want you remove my name on your system which makes sassa to decline. I am not currently funded. You must always update your system accordingly. I have tried to reach out to you so many times but to no availe and no responds.
0
Replies (0)MF
Meryl-lee Fillis
1 reviews | Active since Jan 2020
23 Feb 2026, 05:46
Registration Closed Due to Pending NSFAS Funding – No Feedback Received
I am extremely frustrated and concerned about my current situation regarding my NSFAS funding and university registration. The registration period at UNISA has now officially closed, yet my NSFAS application is still not finalised. I submitted my application within the required deadlines and have made multiple follow-ups via email and other channels, but I have not received a final response. As a student who is fully dependent on NSFAS funding, I am now at risk of losing my academic year due to administrative delays that are beyond my control. This situation is causing severe emotional and financial stress. I urgently request: • Immediate finalisation of my NSFAS application • Clear communication between NSFAS and UNISA • Confirmation that my academic year will not be forfeited due to these delays Students should not be academically prejudiced because of internal processing delays. I request urgent intervention and written feedback as soon as possible.
Helpful (0)
|Replies (0)MF
Meryl-lee Fillis
1 reviews | Active since Jan 2020
23 Feb 2026, 05:46
Registration Closed Due to Pending NSFAS Funding – No Feedback Received
I am extremely frustrated and concerned about my current situation regarding my NSFAS funding and university registration. The registration period at UNISA has now officially closed, yet my NSFAS application is still not finalised. I submitted my application within the required deadlines and have made multiple follow-ups via email and other channels, but I have not received a final response. As a student who is fully dependent on NSFAS funding, I am now at risk of losing my academic year due to administrative delays that are beyond my control. This situation is causing severe emotional and financial stress. I urgently request: • Immediate finalisation of my NSFAS application • Clear communication between NSFAS and UNISA • Confirmation that my academic year will not be forfeited due to these delays Students should not be academically prejudiced because of internal processing delays. I request urgent intervention and written feedback as soon as possible.
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Replies (0)TM
Thembelihle M
1 reviews | Active since Jan 2020
13 Feb 2026, 04:11
Nsfas consent form email address
I have been trying to contact them since last year they looking for my moms email address I have been uploading a consent form my mom is old and have no email address I dont know what is it they need now , still not approved and yet can't get hold of them
Helpful (0)
|Replies (0)TM
Thembelihle M
1 reviews | Active since Jan 2020
13 Feb 2026, 04:11
Nsfas consent form email address
I have been trying to contact them since last year they looking for my moms email address I have been uploading a consent form my mom is old and have no email address I dont know what is it they need now , still not approved and yet can't get hold of them
0
Replies (0)NT
MF
Meryl-lee Fillis
1 reviews | Active since Jan 2020
3 Feb 2026, 11:17
Urgent: NSFAS Delay Affecting My Temporary Registration at UNISA
Complaint I am raising this complaint regarding the continued delay in finalising my NSFAS application. I am a continuing UNISA student who is currently temporarily registered, pending confirmation of NSFAS funding. All required documents were submitted correctly and within the prescribed timeframes. However, my application has remained pending/under verification for an extended period. I have now sent 7 to 8 follow-up emails and made several attempts to contact NSFAS, yet I have received no clear feedback or resolution. Due to this lack of response, my temporary registration is at risk of being cancelled, which would prevent me from continuing my studies through no fault of my own. I have also contacted UNISA Student Funding to request assistance, as registration deadlines are approaching and the delay from NSFAS is becoming critical. I am respectfully requesting: A clear update on my application status, and Urgent assistance to finalise my funding so that my registration can be confirmed. I am not seeking special treatment, only fair and timely communication to allow me to continue my studies. Thank you for your attention to this matter.
Helpful (0)
|Replies (0)MF
Meryl-lee Fillis
1 reviews | Active since Jan 2020
3 Feb 2026, 11:17
Urgent: NSFAS Delay Affecting My Temporary Registration at UNISA
Complaint I am raising this complaint regarding the continued delay in finalising my NSFAS application. I am a continuing UNISA student who is currently temporarily registered, pending confirmation of NSFAS funding. All required documents were submitted correctly and within the prescribed timeframes. However, my application has remained pending/under verification for an extended period. I have now sent 7 to 8 follow-up emails and made several attempts to contact NSFAS, yet I have received no clear feedback or resolution. Due to this lack of response, my temporary registration is at risk of being cancelled, which would prevent me from continuing my studies through no fault of my own. I have also contacted UNISA Student Funding to request assistance, as registration deadlines are approaching and the delay from NSFAS is becoming critical. I am respectfully requesting: A clear update on my application status, and Urgent assistance to finalise my funding so that my registration can be confirmed. I am not seeking special treatment, only fair and timely communication to allow me to continue my studies. Thank you for your attention to this matter.
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Replies (0)MM
Magdeline M
1 reviews | Active since Jan 2020
2 Feb 2026, 10:08
heart broken
had a terrible experience with them. they funded my daughter in 2024. In 2025 she was declined, she registered 1 module due to financial issues, we minimum registration and left with R700 and something which i planned to pay before end of the year. all of a sudden i received a statement saying my daughter is owing R14479. they blocked everything, i called to enquire and the stated that she was funded by mistake.
Helpful (0)
|Replies (0)MM
Magdeline M
1 reviews | Active since Jan 2020
2 Feb 2026, 10:08
heart broken
had a terrible experience with them. they funded my daughter in 2024. In 2025 she was declined, she registered 1 module due to financial issues, we minimum registration and left with R700 and something which i planned to pay before end of the year. all of a sudden i received a statement saying my daughter is owing R14479. they blocked everything, i called to enquire and the stated that she was funded by mistake.
0
Replies (0)