Worst ISP ever! Will not recommend

I have been with Imagine for over 4 years and never had major issues. Now and again we had service interruptions, but it was manageable.

This **** started hitting the fan this year!!! I would have given them NO stars if the option was there. Worst service ever. Same a Michelle below. I have been double debited on my account now twice. I asked for a refund immediately and they said NO, they will only leave my account in Credit and not debit me next month (As if that would happen).

They said doing a refund is too much of a hassle and it will anyway take 14-21 business days for a refund, and that takes me to my debit order date, so they suggest I leave it in credit. As if South Africans today can afford double debits and leave the money in Credit? Where have Imagine been the last few years!!!

Its been 2 weeks and no reply from them and also no refund done, although specifically asking to do the refund ASAP!

Last night internet connection was lost and still not recovered this morning. I rebooted everything and still no resolution. Went in to log a ticket just to find that my Product/Line was cancelled without me knowing??

What the actual .... ??

Very very disappointing!!! - Tried to call their help desk, with NO answer as expected!

Will definitely not recommend Imagine ISP :(