Disappointed with the service

Bad experience applied for a loan waited for a week imatu Durban wasted my time drained me for nothing as the couldn’t help me at the end I was declined after signing everything waiting for payout , loan agreement signed and returned back it was incorrect then I signed again and returned back to them I was told pay out is within 5days so am within the payout period, I was up and down like a reckless chicken signing papers, scanning etc with my hopes so high of getting the loan, on the day I expected a payout loan declined (some code on my statement) why it was approved in the 1st place why I had to sign twice the loan agreement form not being told I am unsuccessful bear in mind this was to be duducted from my payslip like thy do with membership, funeral covers etc when you need serious help thy can't help you... Why????