Horrible service

The service from lerato is ridiculously unprofessional and unpleasant she has no manner of speaking to clients and has horrible telephone etiquette, I don't know if this is the standard but work on it its horrible, listening is a skill she needs to aquire and not ask dumb questions like what if I give the incorrect information, your job is to certify you give the correct information as it is the clients right, you're not doing anyone a favor