Unjustified and Excessive Penalty Fee

I am extremely disappointed with the conduct of Impact Meter Services regarding an excessive charge app**** to my account.

A debit order of R330 was not successfully collected, and I settled the amount immediately upon being notified. Despite this, an additional charge of R250 was app**** to my account. I queried this with their credit control department and specifically requested: Proof of the alleged “bank charges”; or Confirmation of where this fee is provided for in my debit order mandate or agreement

To date, they have refused to provide any proof or justification for this amount.

My debit order mandate only authorises: - Recovery of amounts due and owing - Bank transaction costs

It does not provide for arbitrary or excessive penalty fees, especially not one amounting to nearly 75% of the original bill.

Furthermore, my bank had already charged me for the failed debit order, I acted in good faith by settling the account immediately(within 5 minutes once notified) and the fee appears punitive and disproportionate

I have been requesting that Impact Meter Services: - Provide clear, written proof of how this R250 charge is calculated, OR - Reverse this unjustified fee. To absolutely no luck, I am so disappointed in how they've proceeded to handle this.