IE
Impaq Education
Verified Business
IE
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Impaq Education delivers a polarised experience. Many parents and tutor centres praise named consultants and quality homeschooling materials, while others describe registration breakdowns, refund disputes and unanswered emails. Strengths cluster around individual support staff and curriculum quality, while concerns centre on administrative responsiveness, billing transparency and assessment portal reliability when problems escalate.
TrustIndex
7.8
Ranking
#7
in Online Learning
NPS Score
57
Recommended: Very Likely
Jul '25 - Jun '26
Based on recent customer reviews, Impaq Education delivers a polarised experience. Many parents and tutor centres praise named consultants and quality homeschooling materials, while others describe registration breakdowns, refund disputes and unanswered emails. Strengths cluster around individual support staff and curriculum quality, while concerns centre on administrative responsiveness, billing transparency and assessment portal reliability when problems escalate.
Impaq Education's biggest strength, according to Hellopeter's AI analysis, is Teaching & Academic Support. Tutor support consultants such as Antoinette Mabena, Sellinah Ntuli, Shaun Essop and Quewin Hendriks are repeatedly praised by name for patience, professionalism, and going the extra mile to resolve learner queries quickly.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Too much workload and tasks for kids . It messes up children up children mentally and mind you grade 8 children . I will not be enrolling my children with them anymore nextyear thank you
1 reviews | Active since Jan 2020
Since becoming an invigilator with Impaq, I've only had a positive experience. Their academic support consultants and information sharing are the most professional and helpful, making homeschooling a pleasure for students, parents and invigilators, alike.
1 reviews | Active since Jan 2020
Since becoming an invigilator with Impaq, I've only had a positive experience. Their academic support consultants and information sharing are the most professional and helpful, making homeschooling a pleasure for students, parents and invigilators, alike.
1 reviews | Active since Jan 2020
Cancelled my daughter's enrolment with Impaq. Heard nothing for nearly two weeks. Six phone calls later, after insisting to speak to someone, I was put through to the cancellations department. Only to be told, I completed the wrong form - please note, the form was sent to me by Impaq - so, error on their side. Cancellation was promised to be processed, I have been enquiring since the end of April - NO RESPONSE whatsoever. Debit order went off end of April - starting to believe they gave me the runaround in order to collect an extra debit order. The first breakdown I received for cancellation, was R1000 odd. Now, I get an e-mail stating it is R4000, no breakdown and then had the audacity to ask me when payment will be made???? After the shocking service and leaving me hanging for two weeks, the first reply I get was also an insistence to pay?? I have not received a breakdown of how the cancellation fee was calculated, despite me requesting it THREE times already - legally, I am entitled to this. I really want to pay and get this done with, it has been a horrible experience to say the least, when we were at our most vulnerable. But I get NO answers or replies from them. In the cancellation form, it states "Grade 12 candidates must submit a SACAI deregistration form along with the Impaq cancellation form" - I was NEVER advised on this, I was told I still need to pay SACAI fees - which I understand, that was NOT my question! I asked about CANCELLING SACAI!! Yet to get an answer. It is so irresponsible from Impaq! It is Grade 12 for heaven's sake. What is even more unsettling, and I am really starting to think they are purposefully trying to make things difficult, as today, I received my daughter's SACAI enrolment! We've cancelled. BUT. We live in the Western Cape, almost the furthest point - Somerset West. And they enroll her in Richards Bay???? In Kwazulu Natal? What a joke. Would take us 25 hours to drive there. Doesn't say much about their due diligence. I am entitled to a breakdown of the cancellation fee, under the Consumer Protection Act (CPA), any cancellation fee must be reasonable and clearly disclosed. I request a transparent breakdown of the actual losses they have incurred that justify a 60% charge - under the CPA (section 5) this is not reasonable and may even seem punitive I am owed a formal response regarding SACAI cancellation I am entitled to be treated just like every other paying client
1 reviews | Active since Jan 2020
Cancelled my daughter's enrolment with Impaq. Heard nothing for nearly two weeks. Six phone calls later, after insisting to speak to someone, I was put through to the cancellations department. Only to be told, I completed the wrong form - please note, the form was sent to me by Impaq - so, error on their side. Cancellation was promised to be processed, I have been enquiring since the end of April - NO RESPONSE whatsoever. Debit order went off end of April - starting to believe they gave me the runaround in order to collect an extra debit order. The first breakdown I received for cancellation, was R1000 odd. Now, I get an e-mail stating it is R4000, no breakdown and then had the audacity to ask me when payment will be made???? After the shocking service and leaving me hanging for two weeks, the first reply I get was also an insistence to pay?? I have not received a breakdown of how the cancellation fee was calculated, despite me requesting it THREE times already - legally, I am entitled to this. I really want to pay and get this done with, it has been a horrible experience to say the least, when we were at our most vulnerable. But I get NO answers or replies from them. In the cancellation form, it states "Grade 12 candidates must submit a SACAI deregistration form along with the Impaq cancellation form" - I was NEVER advised on this, I was told I still need to pay SACAI fees - which I understand, that was NOT my question! I asked about CANCELLING SACAI!! Yet to get an answer. It is so irresponsible from Impaq! It is Grade 12 for heaven's sake. What is even more unsettling, and I am really starting to think they are purposefully trying to make things difficult, as today, I received my daughter's SACAI enrolment! We've cancelled. BUT. We live in the Western Cape, almost the furthest point - Somerset West. And they enroll her in Richards Bay???? In Kwazulu Natal? What a joke. Would take us 25 hours to drive there. Doesn't say much about their due diligence. I am entitled to a breakdown of the cancellation fee, under the Consumer Protection Act (CPA), any cancellation fee must be reasonable and clearly disclosed. I request a transparent breakdown of the actual losses they have incurred that justify a 60% charge - under the CPA (section 5) this is not reasonable and may even seem punitive I am owed a formal response regarding SACAI cancellation I am entitled to be treated just like every other paying client
1 reviews | Active since Jan 2020
What a awesome experience we had so far 😃 Register our daughter Last Week Thursday and by Friday morning they informed us that we can come and collect her books 😃 The whole process was so quick and convenient 😃 Welldone on excellent service 😃🥳😃
1 reviews | Active since Jan 2020
What a awesome experience we had so far 😃 Register our daughter Last Week Thursday and by Friday morning they informed us that we can come and collect her books 😃 The whole process was so quick and convenient 😃 Welldone on excellent service 😃🥳😃
1 reviews | Active since Jan 2020
I’ve had such a great experience with Impaq Services! Their team is always incredibly helpful and responsive. Every time I’ve needed assistance, they’ve handled my queries quickly and efficiently, which really makes a difference. It’s rare to find a service that’s both reliable and consistently supportive, but they truly deliver every time. Highly recommend!
1 reviews | Active since Jan 2020
I’ve had such a great experience with Impaq Services! Their team is always incredibly helpful and responsive. Every time I’ve needed assistance, they’ve handled my queries quickly and efficiently, which really makes a difference. It’s rare to find a service that’s both reliable and consistently supportive, but they truly deliver every time. Highly recommend!
1 reviews | Active since Jan 2020
Impaq is an amazing institution, the homeschooling has many resources that helps you prepare for your matric finals and when you need help with something you can always contact them and they will help you,I had a good experience with impaq
1 reviews | Active since Jan 2020
Impaq is an amazing institution, the homeschooling has many resources that helps you prepare for your matric finals and when you need help with something you can always contact them and they will help you,I had a good experience with impaq
The most common complaint about Impaq Education, based on Hellopeter's AI analysis of recent customer reviews, is Administration, Registration & Communication. A persistent pattern of unanswered calls, ignored emails, registration delays of weeks, incorrect exam-centre allocations, and template responses that fail to address actual queries leaves parents stressed and feeling ghosted by admin teams.
Impaq Education has a TrustIndex of 7.8 out of 10 on Hellopeter, based on 115 reviews in the last 12 months. Hellopeter has tracked Impaq Education across 683 total reviews. How is the TrustIndex calculated? →