What are the most common complaints about Teneo Online School?

The most common complaint about Teneo Online School, based on Hellopeter's AI analysis of recent customer reviews, is Administration, Registration & Communication. While registration is often described as seamless and swift, a recurring minority report unreachable support, AI chatbots that loop endlessly, ignored emails, and unresolved tickets. Communication breakdowns escalate during term starts and after children have graduated.

How does Teneo Online School compare to other Education & Training companies?

Teneo Online School scores 4.2 out of 5 on Hellopeter's AI analysis of service quality in Education & Training, compared to the Education & Training industry average of 3.2. Their strongest theme is Teaching Quality (4.6); their weakest is Fees & Refunds (3.7). The top AI-rated Education & Training business on Hellopeter is Totally Tailored Solutions (4.8). How is the AI Score calculated? →

Is Teneo Online School trustworthy?

Teneo Online School has a TrustIndex of 8.8 out of 10 on Hellopeter, based on 430 reviews in the last 12 months. Hellopeter has tracked Teneo Online School across 756 total reviews. How is the TrustIndex calculated? →

Teneo Online School Reviews | 8.8 TrustIndex

Teneo Online School Reviews | 8.8 TrustIndex | Hellopeter

Review Distribution

4.1|430 Reviews

Jul '25 - Jun '26

Frequently Asked Questions About Teneo Online School

What do customers say about Teneo Online School?

Based on recent customer reviews, Teneo Online School is widely praised for transforming students' academic journeys through flexible online learning, dedicated teachers, and recorded lessons that allow learning at one's own pace. Parents repeatedly highlight academic improvements, safer environments away from bullying, and confidence-building structures. A minority of reviews flag administrative communication breakdowns, rigid fee policies, and over-reliance on AI bots when human support is needed.

What is Teneo Online School's biggest strength?

Teneo Online School's biggest strength, according to Hellopeter's AI analysis, is Teaching & Academic Support. Teachers are repeatedly named and praised for being patient, dedicated, and inspiring. Parents and learners describe lecturers like Mrs Mare, Ms Green, and Ms Steyn as transformative, offering extra lessons, personalised feedback, and genuine emotional support that drives measurable academic improvement.

Recent reviews (430)

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Popular mentions

recorded lessons supportive teachers improved marks flexible learning no bullying affordable fees confidence growth AI chatbot no response exam suspension

Top Strengths:

Frequently Asked Questions About Teneo Online School

What do customers say about Teneo Online School?

What is Teneo Online School's biggest strength?

Recent reviews (430)

My daughter had a problem in connecting to class

My daughter had a problem in connecting to class

my disability at teneo online school

my disability at teneo online school

I can say that there...

I can say that there...

I’m really grateful for the positive impact Teneo Online School has had on my daughter’s learning

I’m really grateful for the positive impact Teneo Online School has had on my daughter’s learning

My child has never reached the marks he is and has been achieving since at TENEO