Industry AI Summary
Based on an analysis of recent customer reviews across South African education and training providers, the sector delivers an extraordinary teaching experience alongside a frequently frustrating administrative one. Students write some of the most heartfelt reviews on the platform when praising individual lecturers and mentors, but describe significant challenges with registration processes, certificate delivery, and financial administration that can undermine years of academic effort.
Industry Strengths
- Teaching & Academic Support: Individual lecturers, tutors, and mentors are the industry's standout strength by a wide margin. Students consistently praise educators by name for patience, knowledge, genuine care, and the ability to make complex subjects accessible and inspiring.
Best in Class by Service Theme
Top-ranked Schools companies per service quality theme
- Course Quality
- Best company: Encompass
- Score: 4.6/ 5
- Industry average: 3.8
- Teaching Quality
- Best company: Encompass
- Score: 4.8/ 5
- Industry average: 4.1
- Administration
- Best company: CAMBRILEARN ONLINE EDUCATION
- Score: 4.7/ 5
- Industry average: 3.0
- Fees & Refunds
- Best company: Digital Regenesys
- Score: 4.0/ 5
- Industry average: 2.2
- Career Outcomes
- Best company: Encompass
- Score: 4.6/ 5
- Industry average: 3.2
- Course Quality
- Score: 4.6/ 5
- Best company: Encompass
- Industry average: Ind. avg 3.8
- Teaching Quality
- Score: 4.8/ 5
- Best company: Encompass
- Industry average: Ind. avg 4.1
- Administration
- Score: 4.7/ 5
- Best company: CAMBRILEARN ONLINE EDUCATION
- Industry average: Ind. avg 3.0
- Fees & Refunds
- Score: 4.0/ 5
- Best company: Digital Regenesys
- Industry average: Ind. avg 2.2
- Career Outcomes
- Score: 4.6/ 5
- Best company: Encompass
- Industry average: Ind. avg 3.2
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
Best Schools Companies in South Africa
Sort by service quality:
To rank in best categories, a business must actively reply to reviews and have received 12 or more reviews in the last 12 months. Verified businesses are always shown regardless.
T
Teneo Online School
Verified
4.1|430 reviews (last 12 months)|#1 in Schools
TrustIndex8.8
Reply Time
NPS69
AI Score4.2
Replied to 0% of negative reviews
Typically takes to reply
T
Teneo Online School
Verified
#1 in Schools
4.1|430 reviews
TrustIndex8.8
Reply Time
NPS69
Replied to 0% of negative reviews
Typically takes to reply
Course Quality
4.5Ind. 3.8
Best: 4.6 (Encompass)
Teaching Quality
4.6Ind. 4.1
Best: 4.8 (Encompass)
Administration
3.8Ind. 3
Best: 4.7 (CAMBRILEARN ONLINE EDUCATION)
Fees & Refunds
3.7Ind. 2.2
Best: 4 (Digital Regenesys)
Career Outcomes
4.5Ind. 3.2
Best: 4.6 (Encompass)
Overall AI Score4.2
Industry: 3.2Best: 4.8 (Totally Tailored Solutions)Course Quality
4.5
Industry: 3.8Best: 4.6 (Encompass)
Teaching Quality
4.6
Industry: 4.1Best: 4.8 (Encompass)
Administration
3.8
Industry: 3Best: 4.7 (CAMBRILEARN ONLINE EDUCATION)
Fees & Refunds
3.7
Industry: 2.2Best: 4 (Digital Regenesys)
Career Outcomes
4.5
Industry: 3.2Best: 4.6 (Encompass)
Overall AI Score
4.2
Industry: 3.2Best: 4.8 (Totally Tailored Solutions)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
R
Regent Business School
Verified
1.2|48 reviews (last 12 months)|#2 in Schools
TrustIndex2.1
Reply Time
NPS-78
Replied to 0% of negative reviews
Typically takes to reply
R
Regent Business School
Verified
#2 in Schools
1.2|48 reviews
TrustIndex2.1
Reply Time
NPS-78
Replied to 0% of negative reviews
Typically takes to reply
Course Quality
N/AInd. 3.8
Best: 4.6 (Encompass)
Teaching Quality
N/AInd. 4.1
Best: 4.8 (Encompass)
Administration
N/AInd. 3
Best: 4.7 (CAMBRILEARN ONLINE EDUCATION)
Fees & Refunds
N/AInd. 2.2
Best: 4 (Digital Regenesys)
Career Outcomes
N/AInd. 3.2
Best: 4.6 (Encompass)
Course Quality
N/A
Industry: 3.8Best: 4.6 (Encompass)
Teaching Quality
N/A
Industry: 4.1Best: 4.8 (Encompass)
Administration
N/A
Industry: 3Best: 4.7 (CAMBRILEARN ONLINE EDUCATION)
Fees & Refunds
N/A
Industry: 2.2Best: 4 (Digital Regenesys)
Career Outcomes
N/A
Industry: 3.2Best: 4.6 (Encompass)
4.5-5 Excellent 3.5-4.5 Great 2.5-3.5 Average 1.5-2.5 Poor <1.5 Terrible
Frequently Asked Questions About Schools
What are the best-rated Schools companies in South Africa?
The highest-rated Schools companies in South Africa on Hellopeter, ranked by TrustIndex, are:
- Teneo Online School — TrustIndex 8.8 out of 10, 430 reviews (last 12 months)
- Regent Business School — TrustIndex 2.1 out of 10, 48 reviews (last 12 months)
TrustIndex combines customer sentiment and a business's responsiveness to negative reviews. For theme-specific leaders, see the Best-in-Class breakdown earlier on this page.
How do customers rate Schools providers in South Africa?
Across 2 Schools providers on Hellopeter, the average star rating is 2.7 out of 5, based on 478 reviews in the last 12 months. The top Schools providers score 4.1+; providers in the bottom tier score below 1.2.
What should consumers look for in a Schools provider?
For Schools in South Africa, the same quality markers that distinguish the best Education & Training companies apply: The top-performing education providers match their teaching quality with administrative reliability. They issue certificates promptly after completion, maintain verifiable and clearly communicated accreditation, process refunds and financial aid without delays, and ensure their admin teams are reachable when students need them most. Their lecturers are not just knowledgeable — they are genuinely invested in each student's success, and the institution's systems support rather than undermine that commitment.
What does Hellopeter's AI analyse for Schools?
Hellopeter's AI analyses Schools providers across key service themes including Course Content & Accreditation, Teaching & Academic Support, Administration, Registration & Communication, Fees, Financial Aid & Refunds, Certification & Career Outcomes. Each theme is scored based on the sentiment and detail of real customer reviews. How does Hellopeter analyse companies? →
How does Schools compare to other Education & Training subcategories?
Schools is one of the reviewed subcategories within Education & Training on Hellopeter. Customer feedback in this subcategory tends to focus on the same five service themes used to score the parent industry, with Course Content & Accreditation typically the most scrutinised area in Schools.