Renault Poor Service

I bought my Renault Clio(2014 model) in 2018 at the Tokai branch , the sales person was Paul Longmore. My problem is i never got my spare key ive been following up for the past 3 years, i went to Tokai and i spoke to him he said he will come back to me he didnt i called Tokai branch and they said he moved to another branch in Paarden Eiland, i called Paarden Eiland they took my details but never got back to me. i need my spare key- this key that i have is faulty i struggle every morning to start the car and im scared that one day it wont even start. Im not going to run after Paul anymore im sure he moved to another branch already im just tired, i live in Table View imagine i have to drive to Tokai looking for a spare key that was suppose to be given to me in 2018 already