Imperial Volvo Bloemfontein Aftersales very bad

Really not happy with Imperial volvo Bloemfontein's aftersales dept. Exactly 10000km after buying our volvo from them our turbo charger broke, causing smoke and noise ,after calling them and telking them this they said,that i needed to claim it from my external warranty which is fine ,i did , got a call from the external warranty guys. They told me that the claim was rejected. I called volvo they told me there is nothing they can do and i have to sort it out myself because that is not his dept no one was really willing to help finally after 7 weeks of struggle with the warranty company my turbo was finally replaced eventhough the turbo still does not kick in, i called volvo again still waiting for them to get back to me. Aftersales sucks oh yeah according to volvo my car was serviced before delivery but no proof of that.