Horrific customer care and hospitality

Horrific service we arrived at the venue there were no utensils however when the booking was arranged we wee advised there utensils for the self catering and the swimming pool was in good working condition, we advised there are no swimming pool services our room had no television entertainment, no plugs and internet was not accessible. The reception lady was very rude when we requested for a plug to connect a TV and a wifi. Never book this place you will regret it!