TM
Thembinkosi M
Active since Apr 2013
24
Reviews
0
Industries
Reviews
24 reviews1 month ago
FNB Fails to Resolve ***** Case, Closes Account, and Threatens Legal Action
I am writing to express my absolute shock and disappointment with FNB’s handling of a ***** case and the subsequent closure of our business account. Timeline of Negligence: December 22/23, 2025: Our business card was lost at a supplier. We immediately reported it, canceled the card, and ordered a replacement. December 27, 2025: Despite the old card being "canceled," we received notifications for tollgate transactions on the N1 (Limpopo to Gauteng). My partner and I both had our physical cards in our possession. ***** Report: We immediately contacted the FNB ***** Department. An inquiry was opened. We were told to "call back if it continued," but as a customer, I had already performed my duty by reporting it. It was FNB’s responsibility to ensure all tokens associated with that lost card were deactivated. Lack of Feedback: The transactions continued, and we received zero feedback on our case. Due to this lack of security and communication, we stopped using the account and the rented FNB speed point. March 10, 2026: Out of nowhere, we received an email stating our account had been closed. March 11, 2026: We received a call from attorneys claiming we owe FNB R1,900 (offering a "discounted" settlement of R1,100). This is happening while the original ***** inquiry remains unresolved. The Current Crisis: On March 10, we specifically used the FNB speed point to make a payment towards the balance to show good faith. FNB closed the account the very next day. By closing the account, you have stripped us of our ability to access bank statements, reference numbers, and communication history to defend ourselves. Compared to your competitors—who have resolved similar lost-card issues for us within a week—FNB has been negligent. You are actively destroying our company’s reputation and credit standing over a situation caused by your own failure to secure our account after a ***** report. Our Demands: Immediate Reinstatement: We demand our business account be reopened so we can operate. ***** Resolution: We require a formal, written report on the ***** inquiry opened in December 2025. Debt Correction: The alleged "debt" needs to be reconciled against the *****ulent transactions that FNB failed to stop. Cease Legal Action: All communication with external attorneys must stop until this internal failure is resolved. We expect a call from a senior representative who can actually access our case history rather than another automated debt collection notice. Company Name Jade Auto Solutions FNB Account Number: 63184309160
159 replies
9 months ago
Horrible lack of customer service and communication
I am writing to express my extreme disappointment and disgust regarding the lack of service and the recent dismissive response from Pluxnet. For over a year, residents in our community have been waiting for internet service after Pluxnet installed poles and cables, promising affordable rates starting from R299.00.Our attempts to get answers have been met with continuous delays and unfulfilled promises:Initial Contact: We engaged with a Pluxnet agent named Glen, and after discussing our concerns, we organized and handed over a signed petition to him. Since then, he has become unreachable and has not responded to our calls.Recent Escalation (June 30th - July 8th, 2025): I began calling Pluxnet on June 30th, 2025. Nolwazi transferred me to Nokuthula, who assured me she would provide feedback from the project manager. After waiting seven days for an update, I called again. Nokuthula was unavailable, and an unnamed gentleman took my details, promising a call back after lunch, which never happened.Shocking Response: On July 8th, 2025, I finally spoke with Nokuthula again. She informed me that the Project Manager, Mulaudzi Khodane (I hope the name is spelled correctly), stated that Pluxnet would not be assisting our community and that we should "find other fibre companies."This response is utterly unacceptable and unbelievable. It is particularly frustrating because Katlehong South, an area adjacent to ours and also under Ward 108, is receiving the service with no issues. Part of our area falls under Ward 60, and the Ward 60 refusal of pluxnet service is clashing with the project manager's plan.It is incomprehensible that a company, and especially a project manager, would have no contingency plan for providing service to a community after installing infrastructure. Mr. Khodane needs to develop a Plan B to ensure coverage for the community of Ward 108. To simply state they "cannot assist us" after all this time is a complete failure on Pluxnet's part.Therefore, we are urgently requesting your intervention. Pluxnet is failing our community, demonstrating no viable plan to deliver the promised service. We sincerely hope that your companies do not operate with the same selective approach, viewing some communities as unworthy of your business. We believe access to reliable internet is a fundamental necessity in today's world.We look forward to your prompt attention to this critical issue and hope for a more positive outcome than what we have experienced with Pluxnet.Sincerely,Thembinkosi Mazibuko********** Thembinkosi Mazibuko Katlehong Moleleki EXT2 1431
0 replies
9 months ago
Unacceptable Service from Pluxnet
I am writing to express my extreme disappointment and disgust regarding the lack of service and the recent dismissive response from Pluxnet. For over a year, residents in our community have been waiting for internet service after Pluxnet installed poles and cables, promising affordable rates starting from R299.00.Our attempts to get answers have been met with continuous delays and unfulfilled promises:Initial Contact: We engaged with a Pluxnet agent named Glen, and after discussing our concerns, we organized and handed over a signed petition to him. Since then, he has become unreachable and has not responded to our calls.Recent Escalation (June 30th - July 8th, 2025): I began calling Pluxnet on June 30th, 2025. Nolwazi transferred me to Nokuthula, who assured me she would provide feedback from the project manager. After waiting seven days for an update, I called again. Nokuthula was unavailable, and an unnamed gentleman took my details, promising a call back after lunch, which never happened.Shocking Response: On July 8th, 2025, I finally spoke with Nokuthula again. She informed me that the Project Manager, Mulaudzi Khodane (I hope the name is spelled correctly), stated that Pluxnet would not be assisting our community and that we should "find other fibre companies."This response is utterly unacceptable and unbelievable. It is particularly frustrating because Katlehong South, an area adjacent to ours and also under Ward 108, is receiving the service with no issues. Part of our area falls under Ward 60, and the Ward 60 refusal of pluxnet service is clashing with the project manager's plan.It is incomprehensible that a company, and especially a project manager, would have no contingency plan for providing service to a community after installing infrastructure. Mr. Khodane needs to develop a Plan B to ensure coverage for the community of Ward 108. To simply state they "cannot assist us" after all this time is a complete failure on Pluxnet's part.Therefore, we are urgently requesting your intervention. Pluxnet is failing our community, demonstrating no viable plan to deliver the promised service. We sincerely hope that your companies do not operate with the same selective approach, viewing some communities as unworthy of your business. We believe access to reliable internet is a fundamental necessity in today's world.We look forward to your prompt attention to this critical issue and hope for a more positive outcome than what we have experienced with Pluxnet.Sincerely,Thembinkosi Mazibuko0691810291 Thembinkosi Mazibuko Katlehong Moleleki EXT2 1431
0 replies
17 months ago
Horrific customer care and hospitality
Horrific service we arrived at the venue there were no utensils however when the booking was arranged we wee advised there utensils for the self catering and the swimming pool was in good working condition, we advised there are no swimming pool services our room had no television entertainment, no plugs and internet was not accessible. The reception lady was very rude when we requested for a plug to connect a TV and a wifi. Never book this place you will regret it!
0 replies
24 months ago
Shocking charges experience
I made payment to Rain on the 25th April 2024 when I returned home, today is the 2nd of May and my internet has been disconnected I have sent 2 communications through their still response. Was I paying the R529.00 for only 7days. Is the service for a month or for a few days??
477 replies
25 months ago
****med by uber
I recently got charged by Uber R50 end of Feb and today the 30th March 2024 the last time i used uber was the 16th Dec 2024 at 1:52 PM i no longer have the Uber app on my phone. When i need to use uber i login on my laptop for some reason Huawei does not support the app hence i no longer have it. never joined or took any promotions and on both dates have been in my house and today i drove to church. Is Uber running a **** this days?? i need Uber to reimburse my R100.00 as i cannot pay for a ride i never requested.
0 replies
28 months ago
Horrible service from the courier Guy
I booked a collection on Wednesday to be collected from Caltex Garage Oasis, at OHRIGSTAD, the waybill has Nelspruit as the collecting branch, Phoned Nelspruit all day no one was picking up, on the 21st called again eventually someone picked. to my surprise i was advised Lydenburg does the collection was given the Lydenburgs contact number phoned them and i was told the Hoedspruit branch does the collection and was provided with managers number. Phoned him on this number 0636937203 given by Lydenburg he then promised that the parcel will be collected but it was not collected i phoned him today he was not interested in speaking to me and did not care i have a client who needs this parcel delivered today. attempted to seek assistance from their head office the customer service all i received was it was not booked with Johannesburg deal with Hoedspruit while i am telling them i spoke to Hoedspruit no one is interested in assisting me. Never use The courier guy at all.
0 replies
33 months ago
Horrible service
Booked a collection with the courier guy Friday the 21 July 2023 of which it was not collected due to the sender not handing over the parcel, We were not contacted regarding the failed collection. i called and all was well tried to fix the issue with same still could not be assisted due to flight availability and delivery times. We opted for the express we booked so the parcel will be delivered today the 25/07/2023. To my surprised i tracked the parcel and it was not collected i called the Parkhurst office spoke a rude lady who advised i needed to call Durban and when requested the Durban contact number i was told google it. If this is the service the courier guy gives they need to change the business from customer service to something else this lady was very rude!
0 replies
43 months ago
Satisfied
Great service, whatever you need help with regarding their service it is done promptly.
133 replies
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