Pluxnet Fibre
Claimed Business
Pluxnet Fibre
Claimed Business
228 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Pluxnet Fibre presents a deeply polarised customer experience. While individual support agents receive exceptional praise for patience and dedication, the business is consistently let down by chronic network outages, unresponsive communication channels, billing errors, and delayed installations. Customers frequently describe feeling ignored, financially exploited, and trapped in a cycle of unfulfilled promises.
Top Strengths:
- •Customer Service & Support Quality: Named agents like Dawn, Thapelo, Kgarudi, Yuri, and Tebogo receive heartfelt praise for patience, professionalism, and going above and beyond. These individuals often resolve issues that the wider team cannot.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
4.1Trustindex Rating
#15Ranked In Fibre & Broadband
74h 38mReply Time
-38 NPSUnlikely
Replied to 65% of negative reviews
Typically takes less than 97 hours 24 min to reply
TrustIndex
4.1
Score
Ranking
#15
in Fibre & Broadband
Avg Reply
74 hours 38 minutes
NPS Score
-38
Recommended: Unlikely
Replied to 65% of negative reviews
Typically takes less than 97 hours 24 min to reply
Review Distribution
2.6|228 Reviews
May '25 - Apr '26
5(38.5%)
4(4%)
3(3%)
2(3.5%)
1(51%)
5(38.5%)
4(4%)
3(3%)
2(3.5%)
1(51%)
Recent reviews (228)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNT
Nomvula T
1 reviews | Active since Jan 2020
12 Mar 2026, 14:21
Great Service
I spoke to Kgarudi Ramantswana, and received exceptional service from him. He would communicate and always kept me updated. The delivery process and installation was a smooth process. Great service overall and would recommend to others
Helpful (0)
|Replies (0)NT
Nomvula T
1 reviews | Active since Jan 2020
12 Mar 2026, 14:21
Great Service
I spoke to Kgarudi Ramantswana, and received exceptional service from him. He would communicate and always kept me updated. The delivery process and installation was a smooth process. Great service overall and would recommend to others
0
Replies (0)LM
Lungile M
1 reviews | Active since Jan 2020
7 Mar 2026, 15:22
Bad service and unavailable on weekends after 1 Saturday
Pluxnet is the most frustrating network provider vumatel uses. They are not available on weekends after 1:00 pm for a network company when you have connections issues after 1 you have to wait for monday cause sunday is closed. Their watssup is as unhelpful. Im stuck with no connection 😔. @vumatel please replace them its not on
Helpful (0)
|Replies (0)LM
Lungile M
1 reviews | Active since Jan 2020
7 Mar 2026, 15:22
Bad service and unavailable on weekends after 1 Saturday
Pluxnet is the most frustrating network provider vumatel uses. They are not available on weekends after 1:00 pm for a network company when you have connections issues after 1 you have to wait for monday cause sunday is closed. Their watssup is as unhelpful. Im stuck with no connection 😔. @vumatel please replace them its not on
0
Replies (0)TM
Tshediso M
1 reviews | Active since Jan 2020
6 Mar 2026, 13:23
Pathetic Service
Frustrating service I've received. This coming Tuesday will be marking two weeks since I app**** fiber through Mr. Ramantswana Kgarudi, and despite my follow-ups through calls and msgs there's been no response. Worse off no communication channels to escalate complaint to supervisor. Also, Vuma, as your ISP, often claims areas are too far for to send technicians for installation. Join on your risk.
Helpful (0)
|Replies (0)TM
Tshediso M
1 reviews | Active since Jan 2020
6 Mar 2026, 13:23
Pathetic Service
Frustrating service I've received. This coming Tuesday will be marking two weeks since I app**** fiber through Mr. Ramantswana Kgarudi, and despite my follow-ups through calls and msgs there's been no response. Worse off no communication channels to escalate complaint to supervisor. Also, Vuma, as your ISP, often claims areas are too far for to send technicians for installation. Join on your risk.
0
Replies (0)TM
Tshepiso M
1 reviews | Active since Jan 2020
4 Mar 2026, 13:25
Happy Client
Thank you so much Thapelo, you were a great help and patient, I'm pleased 😄
Helpful (0)
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Tshepiso M
1 reviews | Active since Jan 2020
4 Mar 2026, 13:25
Happy Client
Thank you so much Thapelo, you were a great help and patient, I'm pleased 😄
0
Replies (0)NM
Nobuntu M
1 reviews | Active since Jan 2020
4 Mar 2026, 08:23
Absolutely do not use this company. RUN.
Absolutely horrible. If its not the way they setting up the fibre to fail bc of how fragile their things are and completely falling apart, to your network being turned off and on even when you pay. They drag their feet to attend complaints and technical issues. At first I thought they were a good company but they act good in the beginning to mask the absolute **** show of a company this is. Do not go with this company. If you like peace stay far far away from Pluxnet Fibre.
Helpful (0)
|Replies (0)NM
Nobuntu M
1 reviews | Active since Jan 2020
4 Mar 2026, 08:23
Absolutely do not use this company. RUN.
Absolutely horrible. If its not the way they setting up the fibre to fail bc of how fragile their things are and completely falling apart, to your network being turned off and on even when you pay. They drag their feet to attend complaints and technical issues. At first I thought they were a good company but they act good in the beginning to mask the absolute **** show of a company this is. Do not go with this company. If you like peace stay far far away from Pluxnet Fibre.
0
Replies (0)MK
LP
Louise P
1 reviews | Active since Jan 2020
3 Mar 2026, 12:47
Won't even bother with them...........
I searched for providers through Hippo and decided to submit an enquiry with PluxNet, it's been 24hours already and still NO ONE HAS MADE CONTACT with me. Imagine how bad the customer service will be once you're signed on as a client if they don't even bother to contact new enquiries that could turn out to be a potential client??????
Helpful (0)
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Louise P
1 reviews | Active since Jan 2020
3 Mar 2026, 12:47
Won't even bother with them...........
I searched for providers through Hippo and decided to submit an enquiry with PluxNet, it's been 24hours already and still NO ONE HAS MADE CONTACT with me. Imagine how bad the customer service will be once you're signed on as a client if they don't even bother to contact new enquiries that could turn out to be a potential client??????
0
Replies (0)TM
Tshediso M
1 reviews | Active since Jan 2020
3 Mar 2026, 11:32
Pathetic and ************* service
Pluxnet staff made commitment made by sales consultant Princey that installation would be done within two days of payment receipt. Friday came and went, and nothing happened. This week, I communicated with Mr Kgaroli, who promised I'd get a call to schedule installation from Monday morning. It's now Tuesday and still no call. I've sent messages and called with no response. I'm frustrated about wasting money on data from Saturday till today. Pluxnet comes across as ************* and negligent
Helpful (0)
|Replies (0)TM
Tshediso M
1 reviews | Active since Jan 2020
3 Mar 2026, 11:32
Pathetic and ************* service
Pluxnet staff made commitment made by sales consultant Princey that installation would be done within two days of payment receipt. Friday came and went, and nothing happened. This week, I communicated with Mr Kgaroli, who promised I'd get a call to schedule installation from Monday morning. It's now Tuesday and still no call. I've sent messages and called with no response. I'm frustrated about wasting money on data from Saturday till today. Pluxnet comes across as ************* and negligent
0
Replies (0)