Very bad service since talking to Poppy Makaptain from In-quest investigations

I received an email from Poppy on the 18th Sept telling me that " My City of Johannesburg municipal account is now in arrears and is on disconnection list for the weekend.To avoid a disconnection please contact Poppy ********** 010 or respond to this email for a payment. I managed to call her back for an arrangement and to query on why she sent an email to all of us and I could see some of my neighbours on that email. This woman has been so rude to me since our 1st encounter and she has been sending threatening emails telling me that my water will be cut-off from the 03rd Oct. I then managed to go to the nearest municipality for clarity and it turned out that the woman has been sending false information