Pathetic service

I bought potato spice from Makro and it didnt taste right, as I have used this product before and it was not the same. I contacted Ina Paarman only to be told they tested their batch and it is fine. I am a regular user of most of their products and was very disappointed that the product I purchased was not collected and my money reimbursed. Clearly no care and consideration is given to the consumers. Definitely lost a loyal consumer