Feedback on Recent Purchase Experience

I have purchased many items from incanda before and will most likely do so again, as I truly appreciate the brand and the excellent quality of their furniture. However, I was disappointed with the customer service this time. I in the process of purchasing one of the coffee tables and side tables listed in the Black Friday sale, but the only delivery option available was at an approximate cost of R800. This is quite discouraging, as it brings the item close to its original price. While I am still saving, driving to the closest branch or even the warehouse to collect it would cost me less than R200. I reached out to your team to arrange collection, something I have successfully done before to save on delivery charges, but unfortunately, my request was declined. That said, I still value your brand and the quality you deliver, which is why I hope this feedback helps improve the experience for loyal customers like myself. I look forward to continuing to shop with you in the future.