MASTERS OF FALSE ADVERTISING

Ordered and paid for a Dravenso Leather Arm Chair. As per their advert, the product is available Mid December 2025. Immediately after securing the order, I get an email from Shirene van Huizen(Online sales Administrator) that the product will only arrive late December and delivery will be mid to end January 2026. I ask them if there are options to collect the item if their delivery can take a whole month, they are not coming forth. Very likely they will not have the product by Mid December but sales target must be reached at the expense of the client...

I ask Shirene about cancelling the order, she does not even hesitate to engage me and offer an apology. She was glad to cancel it in that moment and informed me that I will likely get my money in 21 days. Mind you I was hoping to secure another deal else where, as I need the chair when hosting a function on 31 December, if they cannot deliver as promised. I sent them another email yesterday morning and I was ignored.

They are just in the business of securing sales so they can meet their targets for December bonuses. They have no regard for their client and the inconvenience they cause. They have employed the most arrogant staff members to deal with clients and the arrogancy is 10/10 but customer care 0/10.

BE CAREFUL WHEN DEALING WITH THEM. You will hear about changes to your order and the delivery that can take a WHOLE MONTH once you have made the payment AND NOT IN THE ADVERT.

BIG ****** AND MASTERS OF FALSE ADVERTISING!!!!!!!!!!