Inceku energy, integrity? Transparency ?

I have four Pre Paid Electrical metres, managed by Inceku energy. After mini unanswered requests for an audited statement regarding the usage of the electricity and payments mate to Inceku as well as a requesting a statement of reimbur*****t to myself and promises from the company itself, I am still waiting on about R40,000 as per attached correspondence. I have serious concerns regarding this company. I was promised a reimbur*****t at the beginning of February for which I have not yet received anything.