Incite Projects
1|1 reviews
ES
Eugene S
1 reviews | Active since Member
08 Jan 2024, 07:19
Poor Work Quality and Over Charging
<div>Chose Incite Projects after a process of elimination and upon recommendation. The list of issues is long but be aware of poor workmanship, overcharging for items by as much as 200% eg. quoted for a corporate plug @R3k they installed a ordinary multiple bought at Builders for R599, we ended up having to remove builders rubble ourselves..... I could go on and on. Don't be fooled by the technical know how and building talk. When it comes to the actual work, skills are left wanting and quality of work will leave you out of pocket. Do not allow them to pressurise you by putting you on a guilt trip of not wanting to pay them. Instead insist they correct the issue before making any payment. And closely, very closely supervise the work they do. When they say the persons doing the work are experienced or qualified ask for recent referees and documentation.</div>
Helpful (0)
Replies (128)0
Replies (128)Incite Projects's replyOfficial
11 Jan 2024, 11:15 Dear Eugene, So sorry to hear you have had a bad experience. Building can be stressful, especially long distance when living in another City, I think it was wise of you to appoint a representative Architect here. We are slightly surprised by this review as all quotes and extras were signed off by you or your representative. All work was done and approved by your Architect and initial snags were approved and signed off. We are aware of a moderate list, which in our previous meeting was agreed upon. Regarding overcharging you may have forgotten to include the cost of chasing a new plug point and an electrician call out. Rubble was not seen on site, I asked you to point this out in our previous mail, so we could remove, but unfortunately did not receive an answer, still happy to do so. A building is hand made by humans, so sometimes not perfect, which is why we offer a warranty on our work and we are always happy to attend to any defects within our scope. Our wonderful staff are qualified and show pride in their work, which is why we want to get it right. Your Architect in fact complimented us on this. Our direct communication lines are always open and we encourage you to contact us directly, in fact I sent you a mail just last week which included our final account, I assume it is just a coincidence that this review comes now, but should payment be an issue please feel free to contact us, we will be happy to work out a payment plan. We pride ourselves on communication, so please feel free to reach out directly. We are more than willing to attempt to resolve any issues.
Best regards,
Incite Projects's reply11 Jan 2024, 11:15
Official
Dear Eugene, So sorry to hear you have had a bad experience. Building can be stressful, especially long distance when living in another City, I think it was wise of you to appoint a representative Architect here. We are slightly surprised by this review as all quotes and extras were signed off by you or your representative. All work was done and approved by your Architect and initial snags were approved and signed off. We are aware of a moderate list, which in our previous meeting was agreed upon. Regarding overcharging you may have forgotten to include the cost of chasing a new plug point and an electrician call out. Rubble was not seen on site, I asked you to point this out in our previous mail, so we could remove, but unfortunately did not receive an answer, still happy to do so. A building is hand made by humans, so sometimes not perfect, which is why we offer a warranty on our work and we are always happy to attend to any defects within our scope. Our wonderful staff are qualified and show pride in their work, which is why we want to get it right. Your Architect in fact complimented us on this. Our direct communication lines are always open and we encourage you to contact us directly, in fact I sent you a mail just last week which included our final account, I assume it is just a coincidence that this review comes now, but should payment be an issue please feel free to contact us, we will be happy to work out a payment plan. We pride ourselves on communication, so please feel free to reach out directly. We are more than willing to attempt to resolve any issues.
Best regards,