Bad service no delivery

I ordered my item on 29 November I messaged 3 times I was told on the 4th that the courier company is within it's time to deliver and I have to wait till the 5th of December. The 5th came and went this item was a birthday gift and the birthday has come and gone , I didn't receive the order I was told yesterday on the WhatsApp line when I followed up that with use that there is still time during the day yesterday for it to be delivered I never received it the order status has been saying out of delivery since the 4th it's the 6th I want this order delivered today this horrible service and I will not order again.