A communication fiasco

I did an emergency PCR test with Indalo Bio on Thursday 18 November 2021 immediately after a member of our team tested positive for COVID-19 during the recent Intra-African Trade Forum held at the Durban ICC.

The results would be communicated to via sms (which was done later that evening) while the full report would be emailed to me in short order. Due some mix-up or possible negligence on their part, two reports belonging to other clients have been sent to me in flagrant, albeit unintended, violation of their privacy. Mine has not yet been emailed to me!

I have subsequently made several attempts, via email and over the phone, to ask them to rectify the situation to no avail. I could not get through to them because my emails remained unacknowledged and unanswered while their call centre kept sending me from pillar to post.